Intern (Ict)

**ICT INTERN**

Join Our Team at IIE Rosebank College

The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 30,000 students nationwide.

As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students' lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.

Join us on our journey of shaping futures

**Job Purpose**:
**Education (formal qualification requirements) - minimum**
- Certificate / Diploma in Information Technology

**Education (formal qualification requirements) - ideal**
- Degree in Information Technology

**Legal Requirements**
- Clean criminal record

**Training**
- Knowledge of Standard Operation Systems
- IT Policies and Procedures
- Advtech Group IT Framework

**Experience**

**Job Title / Function**
**Minimum time spent in job**

Working within a team: 1 year

**Position Description**
**KPA / Main Outputs and Responsibilities for this Position**

**Level 1 Desktop Support**
- Gathers the user's information for example computer system name, screen name or report name, error or warning message displayed on the screen, any logs files.
- Analyses the information technology issue to figure out the underlying problem and identifies what the user is trying to accomplish.

**Software Installations**
- Checks that the necessary system requirements are met before installing software.
- Checks for existing versions of the software.
- Selects the components of the operating systems that need to be installed for users.
- Checks whether device drivers and plug ins have been installed on the user's computer or laptop.
- Creates or updates program folders and files.
- Adds configuration data such as configuration files, Windows registry entries or environment variables.
- Makes the software accessible to the user, for example by creating links, shortcuts or bookmarks.
- Configures components that run automatically, such as Daemons or Windows services.
- Liaises with the First and Second Line Managers to activate the product or assign usernames or passwords.

**Hardware Installations**
- Installation of hardware as set out in the company’s standard operating procedure modules

**Continuous Professional Development**
- Increases knowledge of information technology by learning skills like problem solving and technical skills from the First and Second Line Managers.
- Learns from working in a practical environment dealing with real problems experienced by users.

**Competencies**
- Ability to clearly communicate with all levels of staff and management
- Problem Solving
- Planning and Organising
- Time Management
- Results Driven

**Key Competencies (Operations)**:

- Knowledge and understanding of the South African higher education systems and regulatory framework.
- Ability to manage time effectively.
- Attention to detail.
- Customer service orientated.
- Ability to effectively cope with change.
- Deadline orientated and can work well under pressure.
- Be able to work in a team environment.
- Effective communication skills