Senior Customer Service Specialist

DSV - Global transport and logistics

Job Posting Title: Senior Customer Services Specialist

Time Type: Full Time

Location: DSV Park, Kempton Park, Gauteng

**Basic Minimum Requirements**: Matric

**Tertiary Qualifications**: Added Advantage - Supply Chain / Logistics / Administration diploma / certificate

**Additional Computer Skills**:

- Ms Office Suite - Intermediate level
- CargoWise - Essential
- VFT - Advantage
- Warehouse Management System - Advantage
- Sound Information technology with ability to quickly learn new systems.

**Job Related Requirements**:

- At least 4 years’ experience in Freight Forwarding, Customs Brokerage (both Air and Seafreight)
- Tracking and Tracing systems working experience, escalations of incidents or out-of-time windows
- Experience in Planning of loads
- Must be able and willing to work 12 hourly shifts, including nightshift
- Ability to work in cross-functional teams
- Be able to work overtime
- Excellent telephone etiquette
- Excellent administration skills required
- Ability to think pro-actively and under extreme pressure
- Ability to ensure attention to detail / accuracy
- Ability to manage multiple shipments at the same time
- Strong relationship building skills
- Communication & conflict management skills to successfully deal with all levels, age groups and cultures of people - both internal and external (at least 1 year), exceptional communication skills - both speaking and writing;
- Supporting and Co-operating including working well with people and adhering to principles and values
- Organising and Executing which includes planning, organising, delivering results & adhering to processes & procedures adhering to principles and values
- Client specific experience (Refractory materials), be able to manage process between client and all other divisions.
- Ability to work under pressure.
- Team player

**Added Advantage**:

- Must have reliable transport
- Strong Analytical and problem solving skills
- Ability to work alone and under pressure
- Strong financial background

**Job Specification**:
This role is to effectively manage all shipments for specific client from order receive, to delivery to final site including interface with all divisions to facilite the movements, updating systems and providing reports and invoices to client. Managing and arranging the movement of containers from the port to DSV warehouse and to clients’ DC - based on client requirements.

Providing quotattions for movements as and when requested.

**Duties and Responsibilities**:
The individual will be responsible for:

- Receiving shipment details from client, register on VFT and distribute documentation to relevant Air & Sea controller
- Update vessel details for all shipments on a daily basis
- Follow up on process of shipments with Air & Sea
- Update client
- Receipt of Air & Sea VAT invoices for verification and submission to client for payment
- Updating VFT with all documentation relevant to shipments
- Updating CW1 with all supporting documentation where required
- Liaising with Air & Sea to obtain landed cost invoices with supporting documentation
- Verify rates against rate structure
- Create ASN for every shipment to facilitate inventory management
- Produce DSV Road invoice and landed cost (as per client requirements)
- Monitor update of daily stock sheets to VFT
- Ensure all supporting documentation loaded per shipment
- Monitor the arrival of shipments
- Provide transporter with LTA for X-haul of containers to warehouse
- Monitor empty turn-ins
- Monitor the delivery of containers to the warehouse with the transporter
- Assist with all functions relating to client and DSV Road Cape town branch
- Liaise with Air & Sea and carriers for the movement of containers from the port to DSV and / or client facility and empty turnin
- Provide clients with solutions to streamline the Supply chain
- Provide quotations as and when required