Technical Administrator
4 days ago
**We are looking for**:
**Knowledge and abilities**:
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Proficient in Microsoft Office (Outlook, Word, Excel) and ticketing or CRM systems.
- Ability to prioritize and handle multiple tasks simultaneously.
- Comfortable working in a fast-paced environment.
- A proactive and customer-focused mindset.
**Key Responsibilities**:
- Create electrical technical drawings
- Accurately log all client queries in the internal system with relevant details (contact info, nature of issue, urgency).
- Assign and escalate tickets to the appropriate technical staff based on category and priority.
- Monitor open tickets to ensure timely responses and resolutions, updating clients where necessary.
- Maintain a clear and organized record of all communications and actions taken.
- Liaise with technical staff to follow up on query status and ensure client expectations are met.
- Assist in compiling weekly reports on support activity and unresolved issues.
- Maintain a professional and empathetic communication style with clients at all times.
- Provide administrative support to the technical department as needed.
**Boxes to tick**:
- Matric
- Previous experience in a technical support or IT services environment.
- 2+ years’ experience in an administrative or customer support role (preferably in a technical environment).
- Experience in technical drawings
- Familiarity with helpdesk or ticketing software
- Experience with technical drawing software and tools
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