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Automotive Oem Service Manager

3 weeks ago

Midrand, South Africa Unique Personnel Full time

**Job Number**
- 69342

**Job Type**
- Permanent

**Job Title**
- Automotive OEM Service Manager (Customer Service Operation Department)

**Computer Skills**
- Windows

**Industry**
- Automotive

**City**
- Midrand

**Province**
- Gauteng

**_PURPOSE OF POSITION_**
- To oversee Service Area Managers, Warranty Manager & Service Plan Administrator**_ KEY PERFORMANCE AREAS _**
- Oversee functioning of Warranty Manager, Area Service Managers & Service Plan Administrator.
- Oversee management of Service Plan programme.
- Responsible for all technical and non-technical issues in the service department.
- Responsible to check all administration of service department.
- Responsible for reporting and organising training based on the skills shortage.
- Responsible to understand and advise dealer on business opportunities for increased profitability.
- Responsible to follow up and implement on all action plans.
- Ensure that dealer complies with CI requirements
- Conduct dealer standards.
- Report to Department manager on irregular situations and formulate action plans.
- Ensure general housekeeping is kept at the dealer.
- Responsible to ensure that the dealer has all the special tools in line with company’s requirements.**Inherent Requirements**

**_COMPETENCY REQUIREMENTS_**
- Leadership skills
- Computer literacy (MS Office suite)
- General knowledge of Serivce business (Financial and Operational)
- Strong facilitation skills
- Strong Aftersales process knowledge
- High level of computer literacy
- Self motivated
- Interpersonal skills
- Written and verbal communication skills
- Customer focused
- Attention to detail
- Ability to plan and deliver results based on a plan
- Ability to work effectively within a larger team

**_ QUALIFICATION/ EDUCATION REQUIREMENTS_**
- Relevant Mechanic qualification (N3 - N6)
- Degree
- Relevant experience in all the fields and areas stated in the **Key Performance Areas**, in the Automotive OEM environment - ESSENTIAL
- Valid Drivers License

**What Qualification**
- Relevant Mechanic qualification (N3 - N6)

**Minimum Qualification**
- Certificate

**Status**
- Available