Isando - Organisational Effectiveness Officer

**Job Purpose** The purpose of the role is to develop and implement plans that support various functions in achieving the organisations overarching growth strategy. The role supports the implementation of operational frameworks, business models, organisational systems, structures, practices, processes, policies, procedures, and controls that support the organisations growth strategy. The role is therefore responsible for supporting organisational design, workforce modelling, project management, change management, talent management and continuous improvement initiatives. **Key Accountabilities and Outputs** **Strategy and Culture** - Support people managers with the design of departmental strategies that support the achievement of the organisation strategy to drive employee and customer satisfaction, aligned to the organisational culture (people with purpose framework). **Organisational Diagnosis and Research** - Diagnose organisational systems, structures, practices, processes, policies, standards and controls to identify organisational improvement opportunities in support of the organisation’s strategic, tactical and operational plans. **Organisational Development and Design** - Design and analyse work, organisational structures and roles that support the organisation’s functional operating models - Facilitate resource modelling and manpower modelling to ensure efficient resourcing and capacity **Project Management** - Meet project objectives, including (but not limited to) research, qualitative and quantitative analysis, consultation, survey design, survey administration and analysis, data modelling, and report writing - Provide project status updates and executive summaries **Change Management** - Conduct change impact (people, processes, technology) and change complexity/maturity assessments to guide and support the organisations change management approach and implementation. - Coach project owners on effective change management practices and frameworks including communications, sponsor roadmaps, training, resistance management, risks and costing. **Continuous Improvement** - Analyse and trend data to identify key issues and opportunities for continuous improvement. **Learning and Talent Development** - Develop and facilitate effective succession plans that facilitate knowledge transfer and ensure human resources are retained to support the organisations growth strategy. **General Organisation, Financial and People Management** - Actively participate in planning and budgeting processes - Drive continuous improvement through streamlining and optimising relevant operational practices, processes and systems - Ensure adherence to operational and financial frameworks of practices, processes, standards, governance and controls **Qualifications and Experience** *** - Masters Degree / NQF level 9 (Essential - Bachelor of Commerce) - Industrial Psychologist (preferred) - Up to 3 years relevant experience - MS Office (Intermediate), Sage People - SAP **Key Qualities** *** **Problem Solving** - Proactive identification of interconnected functional problems, determine impact, patterns and trends, identify best fit alternatives, best practice solutions and anticipate future problems. The role will rely on experience and influence to promote effective problem solving of others. **Communication** - Written proposals or presentations aimed at changing practices within or across organisation units or selling a product or service to external clients **Relationships Maintained** - Groups of individuals at a senior management level inside the organisation*** **Behavioural Competencies** *** **Analytical Thinking** - Able to take a complex task and breaking it down into manageable parts in a logical, detailed way. - Thinks of multiple explanations or alternatives to a problem - Able to identify the information needed to solve a problem effectively - Performs tasks accurately and thoroughly, making adjustments to ensure needs are met - Considers business priorities when making decisions or analysing the costs and benefits of various alternative solutions. *** **Innovation** - Able to logically generate an evaluate a number of approaches to solving a problem - Uses several information sources to generate new solutions. - Forecasts the potential value an innovative idea, while considering risks and opportunities. - Able to think ""outside the box". - Able to think about technology as an enabler of innovation. **Decision Making** - Demonstrates high level analytical and problem solving skills, including the ability to develop compelling organisation cases - Organises information to make it easier to analyse and deduce trends and insights - Anticipates consequences and formulates alternatives. - Establishes clear decision criteria for making informed choices - Seeks relevant information to better understand situations and problems - Conducts appropriate analysis; neither makes snap decisions or over-an