Manager - Product Manager.customer Operations

6 days ago

Roodepoort, South Africa MTN Full time

**Mission/**Core purpose of the Job**:

- To drive the effective implementation of the product and customer value proposition roadmap and go-to-market strategies for the Fixed /Connected Home product portfolio, owning the overall product lifecycle management.
- To ensure continuous improvement to the overall combination of services provided to the customer segment to maximize market penetration, growth, and profitability, through an enhanced customer experience
- To identify market and competitive trends, develop and refine relevant broadband products to match these trends as well as develop marketing strategies to drive growth in the segments in conjunction with the relevant departments.

**The role operates in a highly competitive environment, within which the product roadmap must be delivered and managed based on new innovation, market and customer insights and competitor offers; quick time to market and timely execution of plan is critical.**

Supersonic product portfolio must be:

- Aligned to the Supersonic strategic objectives
- Compliant in accordance with the relevant and appropriate legal and regulatory frameworks, inclusive of ICASA;
- Designed, adjusted and improved based on performance data and active monitoring of the performance of the relevant product portfolios.

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