National Servicing Manager

2 days ago

Cape Town, South Africa CFW Industries (Pty) Ltd Full time

CFW Fans (Pty) Ltd, an SABS ISO 9001 certified company, holds a prominent market position in Southern Africa, specialising in the design, manufacture, and distribution of fans for the industrial, mining, power generation, and HVAC sectors.

Since its founding as Continental Fan Works in 1966, CFW has built extensive expertise and knowledge, establishing itself as a trusted supplier of industrial fans to leading corporations both within South Africa and internationally.

The company employs a diverse workforce with a strong skill set in engineering. We are seeking a **National Servicing Manager** to lead our servicing and maintenance operations in our Cape Town, Johannesburg and Port Elizabeth branches. This pivotal role oversees service delivery, staff performance, and client satisfaction, ensuring that every project meets the highest standards of safety, quality, and efficiency.

**Key Responsibilities**:

- Plan and coordinate service activities, ensuring all maintenance and repair work is completed on time and within scope.
- Build and maintain strong client relationships, acting as the main point of contact to ensure clear communication and service excellence.
- Oversee workshop and field teams, manage costing, quoting, and invoicing, and ensure smooth operational workflows.
- Lead, motivate, and develop technical staff through performance reviews, training, and mentorship.
- Implement and monitor health, safety, and environmental protocols to uphold the highest operational standards.
- Maintain accurate records of client equipment and spare parts, ensuring optimal stock levels.
- Drive service expansion, identify new business opportunities, and strengthen client retention and loyalty.

**Qualifications and Experience Required**:

- Technical diploma or trade qualification in mechanical, electrical, or related field
- Proven experience in servicing industrial or mining equipment
- Valid driver’s license
- Knowledge of health, safety, and environmental regulations

**Attributes Required for position**:

- Strong mechanical and technical aptitude
- Excellent problem-solving skills
- Customer focused mindset
- Strong communication and interpersonal skills
- Ability to lead and motivate a team
- Results driven and commercially aware
- High attention to detail and quality
- Ability to work under pressure and meet deadlines
- Safety conscious attitude

**What working for us will be like**:

- You will be part of a collaborative, inclusive, and supportive team culture
- You will work alongside a diverse group of professionals
- You will enjoy continuous opportunities for personal growth and career advancement
- You will receive a competitive, market related salary and benefits package
- You will experience a flexible and balanced work environment
- Your standard working hours will be 08:00 to 17:00, Monday to Thursday, and 07:30 to 15:00 on Fridays.

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