Client Service Coordinator

7 days ago

Somerset West, South Africa Eco Logic Heat Pumps & Solar Full time

**Client Service Coordinator**

**Job Overview**

The Client Service Coordinator plays a crucial role in supporting the Operations Manager by focusing on customer communication, team coordination, and administrative tasks to ensure smooth operations and high customer satisfaction at EcoLogic Heat Pumps & Solar.

**Key Responsibilities**

1. **Client Communication**
- Inform clients about their scheduled installation dates and times
- Follow up with clients post-installation to ensure satisfaction and address any concerns
- Act as the primary point of contact for clients throughout the installation process

2. **Team Coordination**
- Schedule installation teams efficiently
- Ensure installation teams have completed all necessary paperwork, including picking slips
- Conduct regular tool checks and vehicle inspections to maintain equipment readiness

3. **Administrative Support**
- Maintain accurate records of installations, client communications, and team schedules
- Assist in preparing reports for the Operations Manager on installation progress and client feedback
- Help develop and maintain client service best practices and documentation
- Follow up each week on servicem8 to ensure that all jobs were attended to and reschedule those that need scheduling.

4. **Quality Assurance**
- Conduct post-installation check-ins to ensure all work meets EcoLogic's high standards
- Collect and analyse client feedback to identify areas for improvement
- Collaborate with the Operations Manager to implement service quality enhancements

5. **Team Support**
- Assist in coordinating training sessions for installation teams
- Help resolve any logístical issues that may arise during installations

**Qualifications**
- 2-3 years of experience in customer service or operations support roles
- Excellent communication skills, both written and verbal
- Strong organizational and time management abilities
- Proficiency in Microsoft Office suite
- Basic understanding of renewable energy systems (solar PV, heat pumps) is a plus

**Key Skills**
- Customer service orientation
- Ability to work under pressure
- Attention to detail
- Problem-solving skills
- Ability to work in a fast-paced environment
- Team player with strong interpersonal skills

**Working Conditions**
- Full-time position based in Somerset West, Western Cape
- May require occasional site visits to installations
- Some flexibility in working hours to accommodate installation schedules

**Reporting Structure**

Reports directly to the Operations Manager

EcoLogic Heat Pumps & Solar is an equal opportunity employer committed to creating a diverse and inclusive work environment.

Pay: R10 000,00 - R15 000,00 per month

**Language**:

- English (required)

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