Sales Administrator

Sales administrator required

**Minimum Requirement**:
Roles and Responsibilities:
Provide secretarial assistance to Sales Representatives when they are away from office

Performs administrative duties for the sales team
- Be passionate about the products or services you are providing.
- Always be polite, greet customers with a smile.
- Be willing to assist any customer’s requests.
- Listen to the customer and answer all their questions to the best of your ability.
- Avoid arguments with customers, if conflicts do arise, inform management.
- Be confident in what you do and persuasive.
- Make personal connections with customers.
- Speak their language and ensure that the customers are satisfied with the product and service provided.
- Liase with other departments to ensure that customer’s requests are met timeously.
- Always follow up with customers about potential sales.
- Always try and convince customers to purchase add-on items onto their order.
- Being pro-active in setting daily, weekly and monthly sale goals to boost company sales at all times.
- Track phone calls and leads and keep detailed records.
- To schedule time for everything: lead generation, follow-ups, data mining, admin work, cold calling etc.
- Able to deal with and sort out customer complaints timeously to the satisfaction of both parties. Always inform customer about company policies.
- Always ensure that communication response time is short. 24 hour follow up rule must be applied.
- Keep personal working space clean at all times.
- To accurately follow the general procedures of the company at all times.

**Skills**:

- Be confident, persistent and assertive
- Have a positive attitude and be cheerful
- Speak in positives not negatives
- Customer service orientation
- Strong people skills
- Good communication skills
- Negotiation / Persuasive skills
- Professionalism

**Experience**:

- retail: 1 year (required)
- admin: 1 year (required)