Part-time Customer Service Ambassador

**Part-time Customer Service Ambassador**

**Shifts: Sat
- 2am to 4pm, and Sun
- 2pm to Mon
- 4am**

**Remote position: Yes**

**WHO ARE WE?**

At Odity, we are experts in customer relations. We help brands that trust us to take care of their most valuable asset: their customers.

We are a multicultural team of 1,500 employees based at 10 offices located around the world: New York, London, Brussels, Paris, Milan, Antananarivo, Cape Town, Hong Kong, Shanghai, and Tokyo.
Today we work in synergy with more than 350 brands as close as possible to their customers in the luxury, lifestyle, fashion, automotive, insurance, banking, and media sectors.
Our mission: to transform every interaction with the customer into an opportunity to create value and cultivate the uniqueness of the brand.
In concrete terms, we manage the omnichannel relationship across all of the brand's touchpoints (pre-sales, sales and after-sales) on the customer's preferred channel and language of communication.

Our Brand Ambassadors respond to the daily requests of customers by providing a dimension of listening, empathy, proximity, and advice.

**JOB DESCRIPTION**

Odity Cape Town is currently looking for an essential profile: a **part-time ambassador** with great customer service experience to work on a high-end international luxury brand based in USA.

As a Customer Service Ambassador, you will be responsible for:

- Delivering exceptional customer service to all Odity partners and customers.
- Effective and accurately identify the customer's issues.
- Ensure resolutions of customer issues in a timely manner.
- Ensure that the SLA are met and exceeded.
- Be able to contribute to the continuous improvement of contact centre operations and support the business.
- Assisting with any other duties that may be reasonably expected of you within the Company from time to time.
- Professional Written communication within company and with clients
- Effective time management between self-development and daily operational functions

**I am intrigued. What would I be required to do concretely?**

Under the management of your Team Leader, your primary responsibility will be to assess and evaluate customer interactions, provide feedback, and report to your campaign team leader.

**REQUIRED PROFILE**

**What do I need to bring to flourish in this position and evolve at Odity?**
- Matric with Tertiary education advantageous
- NQF Level 4 - minimum 30 credits
- 1 year Contact Centre experience
- Excellent spoken English (accent and tone) with exceptional grammar is required.
- Multi-channel focus
- Ability to undertake training with regards to the product specifications
- Track record of success in meeting challenging targets and deadlines
- MS Word - excellent
- MS Excel - excellent
- MS Outlook - excellent
- MS Internet
- excellent

**Personal Skills/Attributes**:

- Punctual and on time for shifts and from breaks.
- Ability to build professional relationships.
- Ability to take personal responsibility for actions.
- Ability to make and keep commitments daily.
- Ability to respond to client's needs in a timely, professional, helpful, and courteous manner.
- Ability to use judgment to make sound decisions and solve problems.
- Ability to communicate effectively both orally and in writing (including presentation) with clients and customers.
- Ability to ensure that only the best quality of service is delivered to stakeholders and to exceed every service level's expectation.
- Ability to cope under pressure and to persevere.
- Ability to inspire team with a clear vision and purpose.
- Ability to work independently.

**Requirements**:

- **Reliable Internet Connection**:

- High-Speed Internet, preferably fibre: Ensure you have a stable and high-speed internet connection to support your work activities, such as video conferencing, file sharing, and online collaboration.
- Wi-Fi Router: If using Wi-Fi, position your router in a central location and away from potential interference to maximize signal strength.
- **Back up power i.e. UPS for Wifi Router**

**What can Odity give me in return?**

Joining the Odity team means being part of a multicultural, dynamic, and growing company, where all employees are mobilized on a daily basis to deliver an exceptional Customer Experience.

It also means recognizing through our 4 key values which are:

- **Reliability** in the service we deliver,
- **Intensity** in the commitment of each of our actions and in our passion for customer relations,
- Daily **sharing** between colleagues and through the company's CSR commitments,
- and the **Smart** attitude that allows us to act intelligently in all situations.
- It also means having the opportunity to grow rapidly within the Group, in Cape Town or in one of our 10 offices located around the world.
- Finally, you will benefit from a stimulating work environment with flexible hours and the opportunity of remote work.
- Interested? We will be happy to talk to you very soon, shoul