IT Support Specialist

3 days ago

Boksburg, South Africa Ann Swann Personnel Services Full time

**2025-10-06 - 2025-11-05**

**CONTRACTOR**

**JHB002204**

**MANUFACTURING**

**Gauteng**, Boksburg**

**Monthly Cost To Company (Market related)**

Are you a tech-savvy problem solver with a passion for delivering exceptional support? We’re looking for an experienced **IT Support Specialist** to join our client’s dynamic Boksburg team on a **6-month contract**. If you thrive in a fast-paced, collaborative environment and take pride in keeping systems running smoothly, this is your opportunity to make an immediate impact.

**Role Overview**
As an IT Support Specialist, you’ll be the go-to person for all on-site technical support. You’ll troubleshoot hardware and software issues, manage service requests, support Microsoft 365 environments, and ensure smooth IT operations across systems and networks. This role is hands-on and requires a proactive, customer-focused professional who can balance multiple priorities while maintaining high service standards.

**Key Responsibilities**
- Resolve complex incidents and manage service requests efficiently within SLA timelines.
- Support Microsoft 365 tools, MS Teams, SharePoint, and OneDrive environments.
- Maintain accurate asset records in ServiceNow.
- Collaborate with the IT Manager and global support teams to ensure system reliability and business continuity.
- Manage vendor relationships and liaise with local providers for IT equipment, maintenance, and procurement.
- Provide mobile device and telephony support, including MDM administration.
- Uphold IT security protocols in line with company policy.

**Requirements**:

- Minimum 2 years’ experience in an IT support or similar role.
- Solid understanding of computer hardware, software, and networking systems.
- Experience with Microsoft 365, SharePoint, and MS Teams.
- Knowledge of ITIL frameworks and IT best practices (certification preferred).
- Relevant IT qualifications (degree or certifications such as CompTIA A+, Network+, CCNA, or MCITP advantageous).
- Strong troubleshooting, communication, and analytical skills.
- Ability to manage multiple priorities and adapt to evolving technologies.

**What’s in it for You?**
- Work with a respected global brand.
- Gain exposure to a world-class IT environment.
- Collaborate with international teams.
- For more information please contact:
**Ann Swann Personnel

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