Front Office Manager Malewane Lodge
3 hours ago
The main purpose of the **Front Office Manager **at Royal Malewane is to oversee the management and control of the daily operations in the FO department, including the Curio Shop. This is to ensure that the standards of The Royal Portfolio are met, if not exceeded at Malewane Lodge, Farmstead and Africa House. This is in order to contribute to our purpose which is _"To give our guests a complete experience and a perfect stay"._ **MAIN DUTIES & RESPONSIBILITIES** - Front Office is the administrative hub of Royal Malewane and as such requires a forward-thinking individual with a planned approach to assisting guests with their individual needs - Manage the day-to-day operations of the Front Office - Be the point of contact for guests, assist with guest/ reservations/ agent communication as well as inter-departmental communication (this requires 2way radio confidence as well as a positive telephone manner) - Update daily guest arrivals/ departures and relevant information on our daily “Daysheet” and updating new information on Opera - Assist guests in the curio shop - Receiving and co-ordinating freight deliveries, capturing curio stock, monthly stock takes - Ensuring the curio shop is kept neat, clean and tidy. - Living, breathing and understanding the company’s purpose and values **REQUIREMENTS & QUALIFICATIONS** - Minimum 8 years in the Lodge/ Safari Industry - 3+ years’ experience in a Managerial role in a luxury 5* Front Office department - Strong English verbal and written communication skills - additional languages beneficial - Strong working knowledge of office procedures and basic accounting principles - Great organisational and multitasking abilities - Must be detail orientated - Should be well versed in all digital communication channels - Systems - Opera (PMS) and Microsoft Office are required South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. **It is a requirement of the Thornybush Nature Reserve is that all staff undergo a pre-employment polygraph test.
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General Manager Malewane Lodge
3 hours ago
Hoedspruit, South Africa The Royal Portfolio Full timeAs The Royal Portfolio's very first property, dating back to 1999 when it all started, Malewane Lodge holds a very special place in the hearts of our Owners, Liz & Phil Biden, our staff, and our many guests, whether joining us for the first time, or their umpteenth time. As such, the General Manager of Malewane Lodge (which also includes Africa House), needs...
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Receptionist Malewane Lodge
2 weeks ago
Hoedspruit, South Africa The Royal Portfolio Full timeThe Receptionist at Malewane Lodge needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay. MAIN DUTIES & RESPONSIBILITIES - To embody and live The Royal Portfolio’s Purpose & Values and to instill this within the culture of Malewane...
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Hoedspruit, South Africa The Royal Portfolio Full timeThe main purpose of the **Front Office Supervisor** is to assist in the management and control the daily operations in the FO department this includes the Curio Shop. To ensure that the standards of the Royal Portfolio are met, if not exceeded, in order to contribute to our purpose which is "To give our guests a complete experience and a perfect stay"....
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Lodge Manager | Royal Malewane Lodges
2 weeks ago
Hoedspruit, South Africa The Royal Portfolio Full timeThe Lodge Managers at Royal Malewane work alongside the General Manager and Heads of Departments to ensure that our safari properties continue to create memorable experiences that will encourage our guests to return time and again, to this exceptional slice of paradise in the African bush. All of this supports the purpose of The Royal Portfolio, which is "to...
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Lodge Manager | Royal Malewane Lodges
1 week ago
Hoedspruit, South Africa The Royal Portfolio Full timeThe Lodge Managers at Royal Malewane work alongside the General Manager and Heads of Departments to ensure that our safari properties continue to create memorable experiences that will encourage our guests to return time and again, to this exceptional slice of paradise in the African bush. All of this supports the purpose of The Royal Portfolio, which is "to...
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Hoedspruit, South Africa The Royal Portfolio Full timeThe Lodge at Royal Malewane is The Royal Portfolio's very first property, and holds a very special place in the hearts of our guests, both old and new. The Assistant Lodge Manager here works alongside the Lodge Manager and Heads of Department to ensure we continue to create memorable experiences that will encourage our guests to return again and again, to...
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Lodge Manager | Royal Malewane Lodges
4 weeks ago
Hoedspruit, South Africa The Royal Portfolio Full timeSUMMARY: POSITION INFO: The Lodge Managers at Royal Malewane work alongside the General Manager and Heads of Departments to ensure that our safari properties continue to create memorable experiences that will encourage our guests to return time and again, to this exceptional slice of paradise in the African bush. All of this supports the purpose of The Royal...
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Lodge Manager | Royal Malewane Lodges
1 week ago
Hoedspruit, South Africa The Royal Portfolio Full timeThe Lodge Managers at Royal Malewane work alongside the General Manager and Heads of Departments to ensure that our safari properties continue to create memorable experiences that will encourage our guests to return time and again, to this exceptional slice of paradise in the African bush. All of this supports the purpose of The Royal Portfolio, which is "to...
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Barista/ Bartender Royal Malewane Lodges
3 hours ago
Hoedspruit, South Africa The Royal Portfolio Full timeThe Barista/ Bartender's main purpose at Malewane Lodge is to prepare and serve a wide variety of drinks (coffees, teas, wines, spirits, cocktails and soft) to our guests, in a professional and friendly manner - mixing and matching ingredients in order to create classic and innovative drinks in accordance with our guests’ needs and discerning expectations....
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Deputy Housekeeping Manager Royal Malewane
3 hours ago
Hoedspruit, South Africa The Royal Portfolio Full timeThe main purpose of the Deputy Housekeeping Manager at Malewane Lodge, is to assist the Executive Housekeeper in supervising and controlling the cleaning and servicing of all Suites, public areas, offices and staff accommodation, in accordance with the standards and procedures. All of this to ensure that we exceed our company purpose, which is _"to give our...
