Support/ Helpdesk Technician

2 weeks ago

Centurion, South Africa CareerfinderZA Full time

**Key Performance Area**:

- Maintain log of completion of assigned queries.
- Manage IT support documentation and records.
- Report daily, weekly, monthly on IT unresolved issues, threats and planned activities.
- Conduct and report on failure analyses.
- Implement timeous software updates.
- Assist in IT training support for users (Induction as well as on-going).
- Ensure systems such as Google Suite, VIP, access control systems, machinery operations are efficient.
- Maintain current individual equipment logs and conduct regular audits (at least annually).
- Check equipment according to individual equipment log for departing employees.

**Minimum Requirements**:
- Minimum one year working experience in a similar field / or a relevant information technology degree/ diploma / certificate required.
- Ability to cope well under pressure and remain calm in dynamic situations is crucial.
- Ability to prioritise and focus on multiple tasks in order to achieve positive outcomes is crucial.
- Demonstrated ability to work independently and as part of a team.
- Customer-service orientation a ‘can-do’ attitude and results-driven.
- Demonstrated ability to distil complex issues into succinct and easily understood language that convey key messages successfully at all levels of the organisation.

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