Training Officer

**N4.9.2**

**Job Description - Training Facilitator**

**ADMINISTRATIVE INFORMATION**

**A1: Administrative Information**

**Position Name**

Training Facilitator

**Position Number**

T04

**OFO Code**

242402

**Company**

Atlas Finance (Pty) Ltd

**Department**

Training

**Area of Responsibility**

Training of all internal staff

**Direct Manager**

Learning and Development Manager

**Last Date Revised**

25 August 2022

**Occupational Level**

3

**Occupational Category**

3

**Patterson Job grade**

TBC

**ORGANOGRAM**

Learning and Development Manager

Training Facilitator

**JOB PURPOSE**

**Top of Form**

**Ensure all branch staff and line managers are trained to perform their jobs efficiently and effectively according to company standards.**

**KEY ACCOUNTABLE RESPONSIBILITIES**
- Create and implement training plans as per training needs identified for staff on a weekly basis.
- Ensure training for all new and current employees are implemented as per training plan and assess the level of understanding.
- Ensure that all training administration are up to date by providing stakeholders with the relevant reports, statistics and content on a regular basis.
- Promote team work cooperation and identification within the group.

**COMPETENCY REQUIREMENTS FOR THE POSITION**

**Knowledge**

**Skills**

**Behaviours**

**General**

**Company**
- Advanced preparation
- Clear communication
- Active listening
- Asking questions
- Time keeping
- Establishing a psychologically safe environment for sharing
- Creating focus amongst the group
- Unbiased objectivity
- Openness to hearing different ideas
- Mutual respect even when disagreeing
- Attempts to understand each other
- Trustworthiness
- Monitoring time allocated
- Balanced participation
- Contributing new ideas
- Highlighting areas of agreement, no matter how small
- Get agreement from group before moving to next process step or agenda topic
- Proactivity
- Professional demeanour
- Stress handling
- Basic knowledge of facilitation.
- Basic knowledge of NCA.
- In depth knowledge of Atlas Finance policies, processes and systems.
- Expressed and implied ethical responsibilities.

**Formal Qualifications**

**Essential**

**Desirable**

Grade 12

X

Diploma in Training/ETDP (Education, Training and Development Practitioner)

X

Skills Development Facilitator Certificate

X

ODETDP Diploma (facilitator/assessor/moderator)

X

**Work related experience/requirements**

**Years**

**Essential**

**Desirable**

Training in a professional training position

3

X

Delivering Soft skills related to the financial sector

1

X

Skills Development Facilitator

5

X

E-learning development will be an advantage

2

X

**Key Performance Area’s**

**Key Performance Indicators Success measures - What and When)**

**Input / Action - How**

**Tracking sources - To measure outcome**
- Training Plan

Create and implement training plans as per training needs identified for staff on a weekly basis.
- Create and implement individual/group training plans for branches and departments.
- Communicate training schedule to management in order to facilitate planned training.
- Accommodate Area Managers when needed in carrying out the On-the-job training.
- Ensure completion of all learning and development interventions pertaining to branch/department staff as per training plans.
- Where necessary liaise with the Skills Coordinator to ensure that the logistics and planning for training are in place.
- Training Plan
- Training Registers
- Internal SOP’s
- Technical Training and assessments

Ensure training for all new and current employees are implemented as per training plan and assess the level of understanding.
- Ensure that training is provided to all new employees on specific modules as per training plan.
- Monitor e-learning progress for the company to ensure completion within the required timeframe.
- Conduct theoretical and practical evaluations/assessments on all new employees within their 3-months’ probation period.
- Conduct theoretical and practical assessments on all employees as and when needed.
- Provide on the job coaching, training and mentorship of staff in line with gaps identified in needs analysis.
- Training Plan
- Training Registers
- Internal SOP’s
- Practical assessments
- Practical evaluations
- Training records for new employees
- E-Learning progress reports
- Skills gap analysis reports
- Practical appraisal
- Administration

Ensure that all training administration are up to date by providing stakeholders with the relevant reports, statistics and content on a regular basis.
- Provide weekly progress reports to the L&D Manager based on the training plan for the branches/departments.
- Provide relevant stakeholders with monthly statistics on training progress.
- Compile monthly/annual training report for Areas and departments.
- Ensure training content is developed within the allocated timeframe and kept up to date in conjunction with the SOPs.
- Ensure all