Sales Team Leader

4 days ago

Johannesburg, South Africa CallForce Full time

**Sales Team Leader**

Join our professional team of sales consultants, providing support and guiding the team to ensure they deliver service that makes a difference to our customers.

**What you’ll be doing**:
Guide and support team members. Setting, measuring and meeting performance targets for speed, efficiency, sales and quality for the team.

**During a Typical Day, You’ll**:

- Drive operational and technological efficiencies within the team
- Manage the daily operations
- Monitor team members'' performance against target on a day-to-day basis, and implement changes where appropriate
- Ensure the individual team members' service standards are adhered to e.g. meeting and exceeding targets, team productivity, data conversions, talk interactions captured etc.
- Handle difficult customer complaints or enquiries
- Drive quality control and ensure corrective actions are taken where required
- Manage administration workloads and outbound projects
- Proactively encourage high performance
- Coach low performers within the team
- Adhere to all HR policies and procedures
- Ensure adherence to Health, Safety and Environmental legislature

**Requirements**:

- Matric
- At least 2 years' experience in a leadership role, in contact centre sales
- Must be technologically savvy
- Certificate in supervisory management, ideal but not essential
- Willingness to work shifts
- Willingness to work Saturdays and overtime, as required
- Understanding of IR and HR policies
- Ability to handle escalations and take ownership

**What you can expect**:

- Value driven company with a focus on “People come First”
- Supportive Management team

**Days & times of work**:

- 08h00 - 18h00 Monday to Saturday on rotational shifts
- Geography: Sunninghill, Johannesburg

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