Sales Team Leader

Hello Future Sales Team Leader Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. Overview As part of our team in FR Life Assurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. To manage the team to deliver support sales growth in the organisation whilst adhering to Sales processes and procedures to ensure compliance and reduce risk. Responsibilities Drive significant growth and profitability in the context of cost management. Manage the growth of active customer Account Base to increase client base through leads, and customer-initiated work. Provide sales support efficiencies and services in order to ensure retention of clients. Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets. Monitor and manage the resolution of complaints and ensure the resolution of escalated complaints that lead to improved service delivery. Develop and maintain working relationships with a variety of stakeholders that enable the achievement of service delivery. Ensure own and team compliance to set governance and compliance procedures and processes and continuously identify and elevate risks. Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team. Provide accurate and reliable sales statistics obtained from the Sales members and compile Sales reports and dashboards. Continuously assess own performance, seek timely and clear feedback and request training where appropriate and needed. Continuously assess team performance, provide timely and clear feedback on contracted outputs and provide training where appropriate. Ensure appropriate skilling and adequate capacity of frontline team members for the adherence to service standards. Qualifications Have minimum qualification of Grade 12. RE5. FSCA recognized NQF 4 / 5 covering all product sub categories. Experience in Commercial Insurance Products such as Group Funeral. Must have at least 3 years’ experience as a Sales Team Leader plus commercial experience. Must be able to work under pressure. Performance track record for achieving targets. Ability to communicate and engage with high profile clients. Must have a clear credit record. Class of Business: Long Term Insurance & Short-Term Insurance: Personal Lines. Experience in our product sub categories, independent of supervision. Group Funeral (Tier 1 Simple). Group Gap (Tier 1 Complex). Key Person (Tier 1 Complex). Group Primary Health Care (Tier 1 Complex). Business Credit Protection Plan (Tier 2 Simple). Benefits Opportunities to network and collaborate. A challenging working environment that is progressive and agile. Opportunities to innovate where initiative is taken and owned end to end. We can be a match if you are Adaptable and curious. Analysing complex data sets. Thriving in a collaborative environment. Apply now if you are interested in taking the next step. We look forward to engaging with you All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Take note that applications will not be accepted on the 28/11/25 and onwards. Kindly submit applications ahead of the closing date indicated below. All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. #J-18808-Ljbffr