Key Account Manager, Avs, Avs

2 days ago

Cape Town, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd Full time

Bachelor's degree or min 3-year Diploma (NQF 6)
- Minimum 2 years working Experience in either of the following areas: Account management/Customer Development, Buying, Business Management, Business Consulting, Project Management, Financial Analysis and/or Marketing.

The Key Account Manager works within Amazon Vendor services (AVS), which is a B2B service that aims to help strategic vendor partners grow their business with Amazon. As an Key Account Manager, you will gain 360-degree exposure to all e-commerce related areas that directly affect long term and short -term strategic growth metrics for key vendors. You will act as a consultant driving success growth metrics on a daily basis, and ensure the vendor’s experience of AVS demonstrates our customer obsession. The Key Account Manager will also work with multiple internal teams and management to grow and improve the vendor's success at Amazon. Some of the multiple internal teams include merchandising/marketing, new product launch teams, Category leads, pricing, Finance and supply chain. This role is strategic, operational and tactical in nature.
Key job responsibilities
- Core Service: Use your knowledge in deep data analytics to identify industry opportunities and provide recommendations to improve overall business performance through the use of Amazon programs to drive long term benefit for Amazon and the vendor. Provide actionable insights to vendors that support decision making and business advancement.
- Relationship management: Serve as the primary liaison between the Vendor and Amazon whilst ensuring all material and interactions with vendors are of a standard that earns trust and transitions relationships into long term partnerships.
- Availability & Operational Excellence: Drive supply-chain operational excellence initiatives by optimizing existing processes, managing defects, lead times, and by managing stock to ensure availability for customers.
- Promotion & Funding: Provide recommendations for the vendor’s marketing and advertising campaigns to promote new products, increase traffic and improve conversion. Plan, implement and manage promotional activities for Amazon events where you will help your vendor to generate sales. On top of that, you will work closely with Amazon Advertising to explore further marketing opportunities that exist.
- Ranging: Help grow range by managing the launch of new products, expanding local range availability on the platform and improving discoverability on the platform. You will identify product gaps, onboard the new products and be responsible for product growth.
- Store data quality management: Deliver a good customer journey on Amazon (i.e.: performing regular online store checks, competitor benchmarking, create enhanced content on detail pages, quality product visibility, accurate product descriptions, etc.)
- Problem solving: Detail and implement a clear action plan that enables vendor growth under AVS. Further adapt service offerings to assess and meet vendor and Amazon business demands.
- Project management: Deliver a project that adds value to the vendor and/ or Amazon community.
- Team player: actively participate in Amazon team led initiatives that advance the progression of the Amazon store, customer experience in South Africa.

A day in the life
Focus on strategic tasks that grow vendor porfolio's and deliver enhanced vendor experience; good mix of admin and strategy
Strong problem solving and experience in stakeholder engagement are a plus.

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