Scheduler

2 weeks ago

Worcester, South Africa Herotel Full time

Applications are invited for the **Scheduler **position to be based in Worcester

**PURPOSE OF THE ROLE**:
Schedulers are responsible for coordinating Field Service Teams booking and confirming client appointments and assisting them by providing high-quality customer service. Ensuring effective utilisation of the fleet and communication between clients and Field Teams

**Key Performance Areas would include, but are not limited to**:

- Scheduling appointments with clients, including site surveys, installations, callouts and CPE removals.
- Drive installation productivity and quality.
- Ensuring all assigned tickets are updated with required information.
- Do route planning for technicians.
- Active monitoring of fleet.
- Communicate with clients and Installers.
- Co-Ordinate, prioritize and track daily progress of appointments.
- Previous day job card completion, ensuring that the jobcard has been thoroughly completed and signed off by the client.
- Do provisioning and capturing of info on Enigma as required.
- Ensure all tickets / job cards are closed and quotes are checked for invoicing.
- Creation of the PPPoE.
- Produce daily/weekly reports on activities.
- Ensuring that Health and Safety protocols are met and monitored daily.
- Handling technical enquiries from Technicians.
- Fast track pending client concerns and queries to a Senior.
- Make sure all required SOP documents stay updated.
- Minimum 2-3 years' experience in a similar role.
- Proficient with MS Office.
- Effective planning skills.
- Time management skills.
- Team player.
- Strong interpersonal skills.
- Ambition and determination to succeed.
- Good analytical and problem-solving skills.
- Strong knowledge of the company and all of its services and Departments.
- Self-disciplined, motivated and organised.
- Initiative, ability to manage own time.
- Always customer orientated, making customer needs the primary focus.
- High resilience and ability to work under pressure.

**Education Requirements**:

- Grade 12.
- Specialized certifications would be an advantage.

**_PLEASE NOTE:_**
- Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.

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