Technical Writer

3 days ago

Johannesburg, South Africa Clockwork Digital Full time

**Key responsibilities**
- Develop and maintain technical documentation for TDi platforms, APIs, dashboards, and sustainability reporting tools.
- Create user guides, integration manuals, FAQs, and process workflows for internal and external audiences.
- Collaborate with developers, UX designers, and sustainability specialists to ensure clarity and usability across all content.
- Write and edit on-screen UI content (UX writing) for consistency and readability.
- Translate complex technical and sustainability concepts into plain language for mixed audiences.
- Maintain version control and update documentation in line with product releases.
- Establish structured templates and guidelines for consistent documentation.

**Required skills and qualifications**
- Proven experience as a technical writer in a tech or SaaS environment.
- Strong ability to communicate with both technical and non-technical audiences.
- Familiarity with UX writing principles and best practices.
- Experience with documentation formats (Markdown, HTML) and tools (Confluence, Notion, GitHub).
- Exceptional attention to detail and organisational skills.
- Excellent written and verbal communication skills.

**Preferred qualifications**
- Background in sustainability, ESG reporting, or supply chain transparency.
- Familiarity with APIs, integrations, and data visualisation.
- Experience working in Agile environments with tools like Jira or Trello.

**Nice-to-have tools knowledge**
- Confluence, GitHub
- Markdown, HTML basics
- Figma or other design collaboration platforms

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