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Call Centre Technical Support

3 weeks ago

Cape Town, South Africa Thanda Human Capital Full time

**Are you fibre ready and have experience working with troubleshooting of Wi-Fi, Routers etc. This is an amazing work from home opportunity for you.**

**Job description**

The position requires an individual who is a creative problem solver with excellent communication skills.

to resolve their technical issues and to provide high level customer service.

**Key Performance areas**:

- Provide remote/telephonic support for Internet Connectivity, Wi-Fi, VoIP, ISP and other systems.
- Setup new routers and Wi-Fi access points for installation.
- Maintain a high degree of first-time resolution for support queries and adhere to all service management principles and SLA.
- Troubleshooting all services, including but not limited to ADSL, Fibre, Mobile Data, Hosting E-mails.
**Minimum Requirements**:

- Grade 12
- A technical qualification (A+, N+ or similar)
- advantageous
- Excellent verbal and written communication skills in English
- Must be able to Identify Networking related issues/faults
- Previous experience working in a similar support role at an ISP or IT provider
- advantageous
- Must be willing to work shifts in a 24/7 environment
- Must be credit clear with no criminal record
- Must have fibre already installed at home and a very quiet work space available
- **Previous technical support experience is not negotiable**
**SUCCESSFUL CANDIDATES MUST ATTEND 6 WEEKS OF TRAINING IN SALT RIVER**

**SHOULD YOU MEET THE ABOVE REQUIREMENTS, PLEASE FORWARD THE FOLLOWING DOCUMENTS**:

- **Detailed Word CV**:

- **Matric Certificate and other IT qualification**

**Job Types**: Full-time, Permanent

**Salary**: R40.00 - R45.00 per hour

**Experience**:

- troubleshooting wi-fi, routers: 1 year (preferred)