Duty Manager

2 weeks ago


Franschhoek, South Africa Franschhoek Wine Tram Full time

The Franschhoek Wine Tram is one of the most well-known businesses in the South African tourism sector.

Franschhoek Wine Tram is a hop-on hop-off tour that offers passengers a unique and leisurely way to experience the Franschhoek Valley. The tour takes passengers through rolling vineyards in a magnificent double-deck railway tram and an open-air tram bus, stopping at some of South Africa's oldest and most distinguished wine estates. The tour offers unparalleled views of the valley and vineyards. This on-site full-time role is located in Franschhoek.

**Role Description**

The Duty Manager will be responsible for managing all aspects of the Franschhoek Wine Tram's daily operations in delivering service to guests. This manager will be responsible for a wide variety of teams and will work closely with one another to ensure efficient operations and excellent customer service delivery.

**Key Responsibilities**:

- Customer Experience: Deal with customer matters to ensure customers are experiencing a service worthy of the Franschhoek Wine Tram's standards.
- Operations Coordination: Efficient utilisation of assets following established SOPs to deliver service at a consistent and acceptable level for business, guests, and employees.
- Business Operations: Manage the running of the business operations. Achieved through the effective coordination of various teams, ranging from the Control Room, Ambassadors, Ticket Office staff, Drivers, Cleaners, and various others.
- Reporting: Daily generation of reports associated with running of service. Includes but not limited to on/off, wine, cashing-up of hosts, etc...
- Efficiency Optimisation: Continuously improve operational processes, find cost-effective solutions, and ensure the smooth flow of service offerings across a broad business.

Qualifications and Requirements:

- Training in Hotel, Accommodation and/or similar field
- Bachelors in commerce or a related field. (Advantageous)
- 5-10 years experience in hospitality, customer service and/or tourism
- Hands-on approach to managing and leading operations teams
- Strong leadership and people management skills, with a track record of successfully leading teams.
- Excellent problem-solving abilities and the capability to optimize logistics operations.
- Excellent communication and negotiation skills.
- Relocation to Franschhoek, and/or the surrounding wine valley region.


  • Duty Manager

    15 hours ago


    Franschhoek, South Africa Farm Manager SA Full time

    **Franschhoek - WC**: Our client in the hospitality industry is looking for a duty manager. This is NOT a live-in position and is a junior salaried vacancy **MINIMUM REQUIREMENTS** - Providing a visible management presence while on duty. - Ensuring each department is prepared and staffed for each shift. - Monitor health and safety throughout the hotel. -...

  • Duty Manager

    4 days ago


    Franschhoek, South Africa Leeu Collection Full time

    You will excel in this role if you are an efficient, solutions driven individual, who enjoys fast paced and constantly changing challenges. With a passion for exceptional service whilst maintaining a high degree of operational delivery, no problem is too much trouble in your environment. **Experience and skills**: - Minimum of 3 years Duty Manager or...


  • Franschhoek, South Africa The Royal Portfolio Full time

    The main purpose of the Duty Manager is to manage and control the daily operations of the FOH department. To ensure that the standards of the Royal Portfolio are met in order to contribute to the purpose of the company - _"To give our guests a complete experience and a perfect stay"_. **MAIN DUTIES & RESPONSIBILITIES** - Ensure complete guest interaction and...

  • Duty (F&b) Manager

    2 days ago


    Franschhoek, South Africa Dream Hotels and Resorts Full time

    To supervise and control the restaurant and bar ensuring that service is prompt, efficient, professional and courteous; at all times bearing in mind the comfort and well being of customers._ **RESPONSIBLE FOR**:Waitrons, Head Waiter & Barpersons **DUTIES**: - To ensure that guests are met, greeted and allocated tables promptly and courteously. - To ensure...

  • Duty Manager

    4 days ago


    Franschhoek, South Africa Hospitality Placements Full time

    Overview Required for 5* hotel, Franschhoek R15 - R20K ctc - Relevant experience within a 5* hotel environment - Strong background in customer service - Excellent wine, food and beverage knowledge - Financial awareness - Strong hosting skills **To apply, send full CV + photo + references** **HOSPITALITY PLACEMENTS** **Integrity. Professionalism....

  • Farm Manager

    1 week ago


    Franschhoek, South Africa Resolution Placement Agency Full time

    We are looking for a **Operations Manager/Farm Manager** for a client based in _**Franschhoek**_. If that's you and you have the skills below then please apply! You will be managing all duties of the farm, admin, including guesthouses, flora and fauna of the 20ha farm. **Requirements**: - Minimum 3 years in a similar role. - Diploma in Agriculture or...

  • Estate Manager

    1 week ago


    Franschhoek, South Africa Dennegeur Full time

    managing the daily operations of the estate - staff management - financial administration and reporting - take overall responsibility for the security of the estate - managing all maintenance, repairs and renovations of buildings and estate grounds - deal with external service providers - reporting to board of Directors - coordinate and implement training...

  • Packhouse Manager

    5 days ago


    Franschhoek, South Africa Vine Full time

    Our client a prominent Estate between Franschhoek and Simondium is recruiting for a Packhouse manager. **Duties**: - Collaborate with senior management to develop the sales strategy that is in line with the divisional strategy. Responsible for managing all commercial sales - Oversees key commercial relationships to ensure the highest level of customer...


  • Franschhoek, South Africa Ludus Magnus Full time

    Ludus Magnus is looking for an organized junior floor manager to supervise all floor activity including assisting customers, monitoring staff, and managing inventory. The Floor Manager is responsible for ensuring that all floor requirements are met. To be successful as a floor manager you should have excellent interpersonal skills and be highly organized....

  • Banquet Manager

    2 days ago


    Franschhoek, South Africa Dream Hotels and Resorts Full time

    To negotiate unique banqueting arrangements with clients, and _execute a unique buffet that exceeds guests' expectations _Provide impeccable customer service to all clients, regulars & new. _Personalise wishes of each client and with each banquet_ **Duties**: - Draft menus tailor-made for each client’s personal palate_ - Maintain top-class cuisine...