Senior Account Manager

22 hours ago

Umhlanga, South Africa 101 Careers Full time

Company Description

Location - flexible across SA, remote model, needs to come into the regional office once a month max,
Experience - must have strong Account and client management experience, preferably in a technology deployment role, growing accounts and business development
Excellent communicator and good problem solver
Rem - flexible based on skillset but (up to R55k)

**Purpose of the Role**
The purpose of this role is to Regularly visit and engage Clients, understand their business issue and recommend relevant solutions. Ensure that the delivery of the solution/service is aligned with the business requirement specification.

**Job Description**:
**Roles and Responsibilities**
- Client Facing, Build and Manage Enterprise Client relationships
- Communication Lead for all internal and external project/client communication streams
- Create project specification against Client requirements
- Focus on client requirements and execution against this
- Matrix management of project team
- Focus on commercial growth opportunities and update and track these through CRM
- Provides critical link to Project Manager around resource deployment and management
- Delegation of Tactical Support across team
- Constantly reconfirming scope and translating this to Project Manager
- Address any Client concerns, attend to first line support queries
- Cross Selling of Vantage Products
- Leverage internal team to technically support Client
- Ensuring end users regularly interact with system
- Ensuring highest levels of customer satisfaction
- Create Sales leads for new clients

**Qualifications**:
**Qualifications & Experience**
- Bachelors Degree in Marketing or Information Systems
- Minimum 5 years FMCG account management experience, at least 1-2 years managing Enterprise accounts
- International company experience preferred, ability to work in fast pace environment critical
- Advanced understanding of Business Intelligence Reporting, Dashboards and Visualizations
- Experience managing FMCG Clients
- Demonstrate experience in building senior relationships with multiple accounts
- Demonstrate negotiation skills
- Executive engagement and managing client relationships
- Business Development

Additional Information
- Office environment (25%) and travelling locally for clients (75%)
- Good physical health / able to sit or stand for long periods of time
- Own transport essential
- Flexible approach to working hours with a willingness and ability to respond to needs outside ‘office hours’ during the early morning, evenings and weekends
- Some road and air travel

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