Operations Manager

**Who are we?**

SanlamConnect is dedicated to supporting, growing and empowering clients with affordable, easy and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meet the financial needs of our clients. Our vision: We aspire to be the best at building enduring relationships by connecting clients with Sanlam. We create sustainable value by attracting new clients, supporting ongoing client engagement and providing adaptive solutions designed to answer life’s financial questions. ULTIMATELY, WE EMPOWER PEOPLE TO BE FINANCIALLY CONFIDENT, SECURE AND PROSPEROUS

**What will you do?**
- This role will report to the Regional Support ManagerThis is a management position overseeing a team of Support Staff including the HighPerformance Centre to provide administrative support, controls and processes that will enable the effective/compliant and speedy issuing of new business; and undertake initiatives that will assist in driving sales for both the Choice and Tied businesses.**Output/Core Tasks**:

- Your success will come from:
- Management and control of key sales support related processes
- Input into Financial Budgets
- Risk Management
- Office Management
- Technology and after sales service enablement
- Relationship Management
- People and resource management
- Management of the support team on San IX (tech enablement)
- Management of specialist support roles (Retention, Medical, Leads, Policy servicing)

**What will make you successful in this role?**

**Qualification and Experience**
- Grade 12
- Diploma/Degree in Management will be a strong recommendation
- 2 years managerial experience
- 2-4 years proven experience in office administration/processing environment. Preference of having worked within a sales distribution environment

**Knowledge and Skills**

**To be successful you will need to demonstrate good experience in**:

- Distribution and sales business (preferably within Sanlam)
- Basic Sanlam product knowledge
- Budgeting, expense management
- Knowledge of management practises and processes, knowledge of HR practices and performance management principles
- Legislative compliance and risk management of a financial services/sales environment
- Knowledge of Sanlam’s support services and administration processes (i.e.: New Business)
- Must have a valid driver’s license and reliable motor vehicle

**Personal Attributes**
- Cultivates innovation
- Client centricity
- Results driven
- Collaboration
- Flexibility and adaptability
- Decision quality
- Able to work well with different people and on multiple tasks (adaptable and flexible)
- Able to monitor, control well
- Excellent communication skills (1:1, written and groups)
- Team, client and service focused
- Attention to detail and accuracy
- Structured and organised
- Perform extremely well under constant pressure)
- Action orientated
- Treating customers fairly

**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.**Turnaround time**

**Our commitment to transformation**

The Sanlam Group is committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable work environment as we believe these are key components to ensuring a thriving and sustainable business in South Africa.