Quality Controller

**Introduction**

**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.

**Role Purpose**
- The purpose of the role is to bring about high-quality service by overseeing the quality of the operational team's output and client interactions within an agreed SLA and to ensure exceptional service processing and effective execution of operational functions.

**Requirements**:
**Experience and Qualifications**
- Matric.
- Recognition of prior learning(preferred).
- Extensive knowledge of Compliance of SARS & FSB regulations.
- Quality checking experience or exposure to quality checking will be advantageous.
- Minimum of 4 years of experience in employee benefits (Retirement Fund administration).
- Minimum of 4 years of experience in employee benefits (Extensive expertise in ensuring regulatory compliance with SARS and FSCA standards).

**Duties & Responsibilities**
- Check and verify all financial and non-financial operational transactions, including client interactions, accurately and within the agreed turnaround times and service level agreements, ensuring no daily backlog in quality queues.
- Administration of the Annuity business, which includes monthly pension payments and death claims.
- Ensure that monthly payslips and annual tax certificates are sent to members.
- Ensure that accurate tax deductions are checked and applied to member records.
- Monthly & quarterly reporting for customized schemes.
- Check the monthly Home Affairs, Status 2 & 3, and foreign payments file.
- Identify and clearly note gaps in transactional processing performance or service delivery, and give concise recommendations/feedback for corrections and improvements in service delivery on relevant platforms for immediate action by operations service consultants, and to allow accurate reporting on up-skilling and development to the operational management team.
- Contribute to the identification of business services process issues and development of solutions, escalating to the Quality Control Portfolio Manager to determine the best operational course of action.
- In collaboration with the Portfolio Manager, implement and take joint accountability for the service response to the Momentum Corporation Operational business strategy.
- Contribute and ensure compliance with relevant legislation and risk mitigation strategies.
- Deliver on service level agreements to ensure that the overall client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within the area of responsibility.
- Participate and contribute to a culture that builds rewarding relationships, facilitates feedback, and provides exceptional client service.
- Adopt a performance culture that exceeds service delivery expectations, maintaining high-quality output within the service level agreement.
- Adopt a culture of accountability for personal, regional, and cross-regional queue management to ensure full turnaround time of quality control items is maintained.
- Understand the impact of the quality effort on overall client experience.
- Take full accountability for personal management of own service standard delivery.
- Build strong relationships through providing consistent and accurate, concise recommendations/feedback, expressing positive expectations to improve the overall high-quality client service experience.
- Exceed client expectations by adopting a cross-regional team culture.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of operational process changes, industry, and legislation knowledge.
- Contribute to continuous innovation through the development, sharing, and implementation of new ideas.
- Take ownership for driving career development.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
- Check and verify all operational processes and client interactions timeously and accurately to avoid re-works and late processing penalties.
- Adopt a culture of excellence, ensuring zero defects / errors in the overall client experience from Momentum Corporate operational teams.

**Competencies**
- Collaboration.
- Customer orientation.
- Impact and influence.
- Accountability.
- Adaptability.
- Attention to detail.
- Communication skills..