Senior Systems Support Technician

4 days ago

Cape Town, South Africa Syntell Full time

**VACANCY: Senior Systems Support Technician**

**(REF: #SST)**

**Contract Type: Permanent**

**Location: Cape Town**

**Reporting Line Manager: National System Support Manager**
- Install and configure of new hardware and Software.
- Monitor and Maintain systems and infrastructure.
- Carry out administrative duties, e.g. Maintenance and day to day operational support.
- Perform other duties as assigned.
- Liaise with other IT personal and developers for problem resolutions on escalated matters.
- Maintain Backups, Security, and other strategies.
- Investigate and resolve incidents logged by customers.
- Examine and complete service requests logged by customers.
- Communicate effectively with users and relevant role players to keep them informed on the status of issues and incidents.
- Coordinate and liaise with suppliers on equipment repairs.

**Competencies**
- Must have leadership skills and be able to work well in a team-orientated environment
- Must have advanced Microsoft skills
- Have the ability to challenge the status quo & identify new approaches to improve the effectiveness of processes.
- Have a relentless drive to do things better, and to strive for new standards of excellence
- Must have excellent communication and interpersonal skills
- Must able to liaise with suppliers and members of the organisation at all levels.
- Must be able to function in a pressured environment independently.
- Be able to Multi-task.
- Good negotiating skills are essential.
- Ability to travel.

**Minimum Requirements**
- Microsoft Certified System Engineer - Advantageous
- Driver license - Must
- Proven track record
- Minimum 3-5 years’ experience in similar role

**Job Type**: Permanent

**Education**:

- Bachelors (required)

**Experience**:

- System Support: 2 years (required)

License/Certification:

- Drivers license (required)

Application Deadline: 2024/09/20

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