Billing Specialist

**JOB TITLE**:Billing Specialist

**DEPARTMENT**:Finance

**REPORTING TO**:Working Capital Manager

**LOCATION**: Johannesburg, South Africa

**ADDITIONAL INFO**:

- 12 Month Contract, full time.
- Located in Witbank, although mobile within the region.
- Overtime might be required, especially during month ends or financial year end.

**PURPOSE OF POSITION**

To deliver excellent performance within the billing team:

- Ensure timeous and accurate processing of customer billing
- Support the business, resolve open issues, and maintain controls

**KEY RESPONSIBILITIES**

This is a varied role in a fast-moving global organisation. Responsibilities and priorities are likely to evolve, but the following are key to the role:
**Data capture and billing**
- Daily processing of job cards and raising invoices in accordance with customer SLA and pricing agreements
- Clearing open job cards/outstanding orders daily and weekly to ensure timely invoicing to customers
- Printing and distributing of customer invoices (including submission onto various customer systems)
- Constantly learning individual customer SLAs and pricing schedules to ensure accurate billing
- Control and minimization of credit notes
- Application of credit management policies

**Customer Contact**
- Regularly visit key customers and build relationships to ensure the invoices are processed and paid in a timely manner
- Resolving customer queries in a timely and professional manner

**Other**
- Ensure that filing and record keeping is up to date
- Drive continuous process improvement
- Assist in other finance work as requested

**DELEGATION OF AUTHORITY**
- As per Board-approved DOA and as necessary for functions outside the DOA
- As delegated by the Managing Director, when necessary

**POSITION RELATIONSHIPS**

**Internal**
- Other finance team members
- Sales and Operations team members
- All other personnel as required

**External**
- Customers and Contractors

**MEASURES OF PERFORMANCE (INDICATORS)**

**Leading Indicators**
- Backlog of unprocessed work to bill

**Lagging Indicators**
- Numbers of escalations and invoicing issues
- DSO (Days Sales Outstanding)

**PERSONAL QUALIFICATIONS & EXPERIENCE**

**Education/ Achievements**:

- Matric with Maths and Accounting
- Post Matric qualification in accounting (Creditors Management)
- Preferred_: National Diploma in Accounting

**Experience/ Knowledge**:

- Minimum 3 years’ billing or similar experience
- Experience working in a mining environment

**Specific Skills**
- Strong communication and interpersonal skills
- Driven, motivated and result orientated
- Excellent organisation and time management

**Potential Skills**
- Desire to learn and develop

**ROLE SPECIFIC COMPETENCIES & BEHAVIOURS**

**Customer Driven**
- Gains insight into customer needs.
- Identifies opportunities that benefit the customer.
- Builds and delivers solution that meet customer expectation.
- Establishes and maintains effective customer relationships.

**Collaborative**
- Works cooperatively with others across the organization to achieve shared objectives.
- Represents own interest while being fair to others and their areas.
- Partners with others to get work done.
- Credits others for their contributions and accomplishments.
- Gains trust and support of others.

**Inclusive**
- Seeks to understand different perspectives and cultures.
- Contributes to a work climate where differences are valued and supported.
- Applies others’ diverse experiences, styles, backgrounds, and perspectives to get results.
- Is sensitive to cultural norms, expectations, and ways or communicating.

**Accountable**
- Follows through on commitments and makes sure others do the same.
- Acts with a clear sense of ownership.
- Takes personal responsibility for decisions, actions and failures.
- Establishes clear responsibilities and processes for monitoring work and measuring results.
- Designs feedback loops into work.

**Champions VBS**
- Identifies and creates the processes necessary to get work done.
- Separates and combines activities into efficient workflow.
- Seeks ways to improve processes, from small tweaks to complete reengineering.
- Is a simplifier, focused on cutting through complexity?
- Prioritizes to the critical few - focuses on what matters most.

**Self-Aware**
- Reflects on activities and impact on others.
- Proactively seeks feedback about shortcomings.
- Admits mistakes and gains insight from experiences.
- Knows strengths, weaknesses, opportunities, and limits.

**Pioneering**
- Comes up with useful ideas that are new, better, or unique.
- Introduces new ways of looking at problems.
- Can take a creative idea and put it into practice.
- Encourages diverse thinking to promote and nurture innovation.

**Agile**
- Learns quickly when facing new situations.
- Experiments to find new solutions.
- Takes on the challenge of unfamiliar tasks.
- Extracts lessons learned from failure and mistakes.
- Bounces back from setbacks and failure