Quality Assessor

1 week ago

Milnerton, South Africa Direct Independent Brokers Full time

Direct Independent Brokers is seeking a Quality Assessor to join our dynamic team in the Insurance Sales division. If you have a passion for quality assurance and customer service and a sharp eye and ear for detail and accuracy, we want to hear from you

**Essential Requirements**:

- Completed National Senior Certificate (Grade 12)
- Clear criminal record
- FAIS Fit and Proper status (advantageous)
- Industry-related qualifications (advantageous)
- Previous Call Centre, QA, or Insurance experience is highly advantageous
- Fluency in Xhosa, Sotho, Tswana, Zulu is highly advantageous (the more, the better)
- Proficiency in Microsoft Office with strong skills in MS Excel
- Strong administrative and computer abilities
- Exceptional attention to detail and accuracy
- Ability to work under pressure in a fast-paced environment

**Key Duties & Responsibilities**:

- Evaluate sales agents' call recordings to ensure quality and compliance
- Log QA results on various platforms and spreadsheets
- Provide quality feedback to the QA Manager regarding calls or agent performance
- Perform accurate data capturing and system transfers
- Conduct coaching sessions with agents when necessary
- Carry out campaign-specific sales support and administrative duties

**Additional Info**:

- Working Hours: Monday - Friday, 08:00 AM - 16:30 PM
- Salary: Negotiable based on experience and qualifications

**Job Types**: Full-time, Permanent

Pay: From R8 000,00 per month

Work Location: In person

Expected Start Date: 2025/06/23

  • Junior Assessor-066-001

    4 weeks ago

    Milnerton, South Africa PPECB Full time

    Junior Assessor-066-001 Entry Level Junior Assessor position at the Perishable Products Export Control Board (PPECB). About Us The Perishable Products Export Control Board (PPECB) is an independent service provider of quality certification and cold chain management services for South African producers and exporters of perishable food products. Established in...

  • Junior Assessor-066-022

    4 weeks ago

    Milnerton, South Africa PPECB Full time

    Junior Assessor-066-022 1 week ago Be among the first 25 applicants Responsibilities Inspection and calibration of containers. Monitor temperatures; supervise container and vessel loading at various loading points. Terminal Monitoring / Cold store survey. The minimum administrative tasks that are associated with the job level. Communicate with various...

  • Junior Assessor-066-124

    4 weeks ago

    Milnerton, South Africa PPECB Full time

    Junior Assessor-066-124 Position at PPECB (Perishable Products Export Control Board) . The role involves inspection, calibration, and monitoring of containers, vessels, and cold storage environments to ensure compliance with national standards. Responsibilities Inspection and calibration of containers. Monitor temperatures; supervise container and vessel...

  • Junior Cold Chain Inspector

    4 weeks ago

    Milnerton, South Africa PPECB Full time

    A quality certification and cold chain management service is seeking a Junior Assessor to perform inspections and calibrate containers while maintaining client relationships. Ideal candidates should have a Grade 12 certificate, strong communication skills, and a valid driving license with a reliable vehicle. This full-time role offers a chance to develop...

  • Learning and Development Manager

    2 weeks ago

    Milnerton, Western Cape, South Africa Online offers Call Center Full time R400 000 - R600 000 per year

    Job Title: Learning and Development Manager.Location: Milnerton Sable SquareEmployment type: Full timeJob OverviewWe are seeking a detail-oriented and proactive Learning and Development Manager to oversee and manage our Learnership Programme. The ideal candidate will ensure the successful planning, implementation, compliance, and reporting of all learnership...

  • Learning & Development Coordinator

    2 weeks ago

    Milnerton, South Africa OneNebula Full time

    Are you ready to launch your professional development? And to take your career to the next level? If you answered yes, you are ready to join a business based on longevity and the development and growth of each team member. We are looking for a Learning & Development Coordinator to join our team and assist with developing the young minds of the...