Head Cashier

**MAIN PURPOSE OF THE ROLE**

The Head Cashier will be responsible for maintaining the Centenary Café's revenue, profitability, and quality goals. In addition, ensure efficient canteen operation, as well as maintain high production, productivity, quality, and customer-service standards.

**DUTIES AND RESPONSIBILITIES**
- Manage and oversee transactions with customers using cash registers.
- Keeping track of all cash and credit transactions.
- Scan goods and ensure pricing is accurate.
- Receive payments whether in cash or credit and issue receipts.
- Issue receipts, refunds, change or tickets.
- Cross-sell products and introduce new ones.
- Resolve customer complaints, guide them, and provide relevant information.
- Greet customers when entering or leaving the store.
- Handle merchandise returns and exchanges and replenish stock.
- Handling and packing food for various campaigns.
- Cleaning of workstation and maintain a hygienic work ethic.
- Must ensure the surroundings are neat and tidy, and the surface areas are always sanitized.
- Dishing food to customers at the specific food portion size as directed by the catering manager.
- Analysing the service periods and expedite when food is running low
- Cashier will need to assist in other areas of the kitchen when their tasks are complete.
- Ensuring that all stock is checked on arrival, dated, labelled, and rotated using the FIFO system.
- Ensure the Food Hygiene and Health and Safety Regulations are always adhered to.
- All break times are to be followed in accordance with approval from the supervisor
- Customer satisfaction-oriented
- Cash-up and Day end Procedures.
- Stock Management and Stock Take

**QUALIFICATIONS AND EXPERIENCE REQUIRED**
- Matric
- Must have at least 2 years prior experience as a cashier supervisor or similar role
- Must have experience working on the cash register GAAP
- Knowledge of health and safety rules in a kitchen
- Manual dexterity able to operate POS, basic computer literacy.
- Must have good customer service knowledge
- Must be able to work weekend shifts occasionally

**BEHAVIOUR AND COMPETENCIES REQUIRED**
- Diligent
- Good numerical skills
- Customer orientated
- Good leadership skills
- Must have excellent communication and listening skills.
- Systematic approach to work
- Highly organised
- Proactive, punctual, and reliable
- Able to follow instructions and work as part of a team
- Team player
- Must be comfortable working in a fast-paced environment

Note: Fixed Term Contract (3- months)

Working Hours: Monday to Friday 7.00 to 16.00 or as per department requirement

**Salary**: Market related