Customer Service Agent
7 days ago
**Job brief**:
We are looking for a Customer Service Agent, who will provide excellent customer service by effectively solving customer issues, complaints and inquiries with accuracy and efficiency to maintain high customer satisfaction.
If you’re naturally a helper, enjoy assisting people with issues and can explain technical details simply, we’d like to meet you.
**Responsibilities include**:
- Provide first level contact and support for customers looking for administrative and technical assistance and convey resolutions to customer issues
- Managing large amounts of inbound and outbound calls in a timely manner
- Identify customers’ needs, clarify information, research and provide solutions and/or alternatives
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Properly escalate unresolved queries to the next level of support
- Build customer relationships through open and interactive communication
- Keep records of customer interactions
- Collaborate with team members to improve overall team performance
- Follow communication procedures, guidelines and policies
- Willingly improve knowledge and performance level
**Benefits**:
- Medical Aid Contribution
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Customer Service Agent
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Somerset West, South Africa DSL Telecom Full time**Job brief**: We are looking for a Customer Service Agent, who will provide excellent customer service by effectively solving customer issues, complaints and inquiries with accuracy and efficiency to maintain high customer satisfaction. If you’re naturally a helper, enjoy assisting people with issues and can explain technical details simply, we’d like...
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Spanish Customer Experience Agent
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Danish Customer Support Agent
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German Customer Support Agent
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Somerset West, South Africa ARC Business Process Outsourcing Full timeWe are currently recruiting Finnish Speaking Agents in the Somerset West/Helderberg Area. We are a Somerset-based contact centre, servicing a worldwide client base and we are looking for agents who wish to grow within the company. If you are tenacious, ambitious, and well-spoken, you could benefit from extensive in-house training and development programs...
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Italian Customer Support Agent
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German Speaking Customer Support Agent
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Customer Success
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