Helpdesk Consultant D
2 weeks ago
About us, purpose, experience and qualifications
**about us**:
- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing
**purpose**:
- Responsible for inbound telephonic communication. Ensures quality of service exceeds clients' expectations.**experience and qualifications**:
- Degree or Diploma
- 1-2 years related experience.**additional requirements**:
**responsibilities**:
- Payment of invoices for the Department and update the Help Desk database information including all guaranteed items in the branches is reliable and updated.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
- Resolve all customer queries efficiently, and within agreed timelines.
- Provide service support efficiencies in order to ensure retention of clients
- Responsible for supervising and managing of the Help Desk by ensuring correct capacity are available for effective operations. Service delivery must be world class.
- Comply with governance in terms of legislative and audit requirements
- Ensure accurate and reliable internal and external information and business financial reports are drafted and available for the business, including weekly reports and MIS on projects.
- Manage own development to increase own competencies
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