Quality Assurance Assessor

**JOB PURPOSE** The purpose of this role is to monitor and evaluate internal agent behaviors, performance, and communication with new and existing customers across all channels of the business. Ensuring the delivery of a consistent and appropriate sales and service approach as well as confirming all service standards, policies and procedures are adhered...

About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - To formulate and maintain policy procedures for development of total quality program; Implement and maintain all products services to meet...

Excellent opportunity for results focused leader, with the ability to mentor and develop QA Team, to join leading Call Centre within Global Business Services Industry. This assertive individual will be required to: - Lead a team of specialists dedicated to capturing insight into the quality of Customer Experience being delivered and identify initiatives and...

**We Want You**: Think you’ve got what it takes to be a **Quality Assurance Manager** for one of the most diverse betting software providers in Sub-Saharan Africa? We have a spot for you on our Team! We are on the search for a leader who will oversee the QA Team. We need someone we can trust with the responsibility of building and leading a talented Team...

**We Want You**: Our army of All-Stars is looking for a Quality Assurance Team Lead with Star Power! Bring excellent interpersonal and communications skills; and a keen eye for detail to a dynamic work environment. Our confident QA Team Lead will manage processes and Teams to conduct quality assurance testing within our software development environment. In...

Role title: Transmission Assurance Specialist Location: Umhlanga, KZN Duration: 12 months Role purpose: To provide Transmission Service Assurance support for transport network architecture from core to access domains. As a Specialist TX Assurance your main responsibilities will involve:Assisting to resolve P1 to P4 failures by engaging with high level...

Role title: Transmission Assurance SpecialistLocation: Umhlanga, KZNDuration: 12 monthsRole purpose: To provide Transmission Service Assurance support for transport network architecture from core to access domains.As a Specialist TX Assurance your main responsibilities will involve:Assisting to resolve P1 to P4 failures by engaging with high level support...

Role title: Transmission Assurance Specialist Location: Umhlanga, KZN Duration: 12 months Role purpose: To provide Transmission Service Assurance support for transport network architecture from core to access domains. As a Specialist TX Assurance your main responsibilities will involve: Assisting to resolve P1 to P4 failures by engaging with high level...

**Role Purpose** **Key Responsibilities** - Lead and manage QA teams across multiple business units, campaigns, and clients. - Review QA dashboards, scorecards, and calibration outputs to identify trends and escalate issues. - Ensure daily/weekly calibration sessions are aligned with client and operational expectations. - Validate QA reports and present...

**Technical Competencies & Responsibilities** - Minimum 12 years’ experience in a suitable environment, including food safety, with at least 5 years in a management role. - Knowledge of ISO 9001, 45001, 14001, 22000. - Strategy Execution: Set the overall business quality, safety, health, and security direction through the creation of a multi-pronged...