Test Manager

**Purpose of the Position**:

- Responsible for the end-to-end testing of business and technical systems under development, for providing expert process improvement advice to reduce development defects and provide assurance that risks associated with implementing new systems are accurately quantified and addressed.
- Improve quality of products and solutions by reducing or minimizing defects that manifest in poor customer and user experiences.
- Independently test all products and business solutions including customer experience across the business to ensure optimal use of the systems by users and enable proactive change management when the system changes by extracting test requirements and designing test cases with users, product and project managers, and other impacted teams.

**Qualifications**
- ** Â **IT Qualification or Equivalent Degree
- International software testing qualifications board (ISTQB) Foundation or Test Analyst Advance Certification
- Familiarity with Project Management will be an advantage
- Lean Six Sigma will be an advantage
- Video Entertainment experience will be an advantage

**Experience**
- 5-7 Years software testing experience
- 4 - 5 years people or team management experience
- Computer skills especially MS Office and Business Process Management tools
- Strong analytical skills with a demonstrated ability to analyse business processes and workflows
- Strong people management skills with a demonstrated ability handle diverse personalities
- Strong problem-solving skills with a demonstrated ability to implement solution

**Tasks**
- Analyse detailed business requirements specifications (BRS) to develop testing strategies
- Prepare and submit detailed test reports to describe testing outcomes and assist developers in resolving of defects
- Improve software quality through the development of skills, processes and tools used to design, build and test systems
- Maintain the information, technology and communication (ICT) quality management policies and processes that drive improvements in performance and customer satisfaction
- Test business solution processes for compliance against documented standards and provide input to improvement programs that enhance the quality of services to the business
- Coordinate and participate in HR recruit processes
- Coordinate and manage onboarding activities for new team members
- Manage performance of multicultural team through collaborative leadership
- Manage risk and dependencies
- Managing and coordinating deliver of multiple vendors or service providers
- Define defect and test management processes where applicable
- Manage execution of STLC activities for User Acceptance Testing
- Oversees projects/initiatives to make sure work is scheduled based on business priorities, risks and team capacity
- Allocate resources capacity based on business priorities, risks and individual team members' strengths
- Support testing activities and creation of detailed UAT Test Plans(s), Test Approach(s), Test Case(s) and Test Completion Reports including identification of test data and review of documentation
- Collaboration with domain experts, internal and external stakeholders integrating them with the project schedule.
- Plan UAT activities and refine UAT effort estimate as needed.
- Coordinate overall defect management for all UAT initiatives, including escalation and reporting.
- Provides suitable solutions and advise for issues/errors based on the understanding of the system and client business processes (Using previous experience)
- Collaborate with team members to support release planning, estimation, and delivery processes.
- Accountable for test data identification and management
- Assist in coordination of final business signoffs.
- Reports on overall testing progress within SDLC and STLC frameworks