Senior Manager: Middleware and System Integration

RESPONSIBILITIES:

- Manage Enterprise Development and Support Division:

- Manage the ITS Middleware and System Integration division and subordinates;
- Establish strategic goals for the ITS Middleware and System Integration division (in line with the UP and ITS strategies) and ensure that those goals are met by compiling related action plans to be executed by the division;
- Participate in investigations into new software in order to improve the efficiency of the division/ITS department and the service delivered to the UP community;
- Co-ordinate activities across the ITS Middleware and System Integration environment and third-party vendors/service providers;
- Establish processes and procedures for the timeous and effective patching and upgrading of software, with the minimum interruption to business processes. Liaise with vendors, users and stakeholders in order to build and enhance the Middleware and System Integration strategy, and to plan and implement software upgrades and migrations;
- Enforce change control procedures with regard to the deployment of changes to all system software;
- Ensure that all operational problems, as reported via the designated support channels, are solved in a timely and efficient manner;
- Establish, maintain and manage SLA’s within the ITS Enterprise Systems’ Middleware and System integration team and with the vendors responsible for providing software support to UP.
- Participate in the establishment and maintenance of the required support infrastructure to ensure the effective management and timely resolution of operational problems;
- Supervise the participation of the ITS Middleware and System Integration division in UP and ITS project activities and ensure that project goals are met;
- Provide statistics and other information to ITS Management with regard to the availability and management of the software within the responsibility of the ITS Middleware and System Integration division;
- Adhere to the following:

- IT policies and procedures;
- Business processes and rules;
- Configuration management and documentation procedures;
- System security techniques and methods;
- Perform administrative duties e.g. filing, documenting, reporting, etc.;
- Financial management:

- Define a clear costing structure of the services provided;
- Plan, compile, manage and execute the budget pertaining to all software under the responsibility of the ITS Enterprise Systems’ Middleware and System integration team;
- Provide IT management with the necessary information and assistance to produce management reports;
- Liaise with vendors and UP stakeholders to establish software and services contracts within the responsibility of the ITS Enterprise Systems’ Middleware and System integration team and ensure the timeous renewal or cancellation of such contracts;
- Ensure the timeous payment of software and services contracts by managing the placement of requisitions and obtaining invoices from vendors and submitting such to the UP-Finance department within the prescribed time frames;
- Human Resources management:

- Plan and execute personnel management strategy, including personnel development and recruitment;
- Implement effective performance management in accordance with University policy, to develop and enhance the performance of staff members and thus contributing to the overall performance of the University;
- Coordinate division’s after-hours support and task management;
- Manage the allocation of resources or resource time to projects conducted within UP and ITS;
- Improve performance by defining and executing an individual performance development plan; build proficiency levels for current position and future advancement by participating in formal and informal training opportunities.

MINIMUM REQUIREMENTS:

- An Honours degree in Information Systems /Technology, or relevant field;
- A total of six years’ experience in;
- Development of software solutions;
- Development and implementation of system integration processes;
- Java software development;
- Implementation of Oracle Fusion Middleware products;
- Identity and Access Management;
WITH
- Two years’ experience in management.

REQUIRED COMPETENCIES (SKILLS, KNOWLEDGE AND BEHAVIOURAL ATTRIBUTES):

- Knowledge competencies:

- Knowledge and understanding of:

- Proper documentation of all relevant databases;
- The underlying data model;
- Systems and Database Life-Cycle management;
- Project Management;
- General computing principles;
- Installation and technical administration of system software;
- Usage of diagnostic and monitoring software;
- Windows, Linux and other Unix operating systems;
- Technical competencies:

- Troubleshooting within an IT software environment;
- Computer literate;
- Must be able to:

- Manage conflict;
- Be able to negotiate;
- Effectively manage staff;
- Communicate clearly and effectively with all stakeholders;
- Work under pressure, and adhere to strict deadlines;
- Follow instructions,