IT Support Technician

Resolving IT support requests from employees
- Answering employee questions regarding computer systems
- Gathering and analysing data to diagnose problems with computer systems.
- Changing configurations, settings, and permissions to fix computer issues.
- Generating sign ins for new hires during the onboarding process
- Installing new software and hardware drivers and updating existing ones as needed
- Updating employees on the status of their service requests
- Logging all service requests and updating tickets as needed
- Updating the company website with tech tips and brief documents
- Evaluating system potential through assessing compatibility of new programs with existing programs
- Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
- Maintaining system functionality by testing computer components
- Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action
- Maintain client confidence by keeping their information confidential
- Preparing reference material for users by drafting operation instructions

**Salary**: From R20,000.00 per month

Ability to commute/relocate:

- Woodmead, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (required)