Graduate Opportunity: Business Communication

Who are we?
Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier. What will you do?
Under general supervision responsible for a combination of sales and customer service, both pro-active and re-active. Duties include cross-selling to clients as well as nurturing the client relationship. A knowledge/background of credit, finance would be advantageous in the job. Good interpersonal skills are essential for the success of this position. What will make you successful in this role?
Job purpose
This role offers the opportunity to start your career in financial services in a highly respected client services team. Talented graduates, with the determination to make a success of their career, will find this role as the ideal start to a professional career. If you want to combine your strength to work with numbers and data with the skill to compile and write communication, then this role is ideal for you. You will become a member of our team that plans, creates and distributes quality client-facing documentation in line with the agreed practise in the Business Communication team. This includes the compilation of ad hoc client facing letters with mail merge tools, quality data management and testing of batch generated letters and statements.
Key outcomes
The following outcomes will be expected to be achieved by the Business Communication Consultant:

- Do the day-to-day distribution of Glacier’s electronic communication to clients and intermediaries
- Ensure a quality, consistent and holistic approach to documentation changes by keeping systems, process and regulatory requirements such as TCF in mind
- To keep abreast with communication techniques and implement it
- Deliver & prioritise various projects at the same time
- Create new documents from scratch in a team environment
- Influence the outcome of documents in projects considering client experience to ensure quality communication
- Proofread, translate and edit documents as required by the business
- Responsible for user acceptance testing and providing input in compiling testing matrixes
- Responsible for input into and sign-off of client statements after UAT
- Do quality assurance on team members’ work & coach for improvement

Qualifications and experience
- Matric / Grade 12
- A relevant financial degree or degree in communication or document design

**The following will be to your advantage**:

- Excel & MS Word skills
- Creative writing skills

Competencies
- Exceptional communication skills, written and verbal, in English and Afrikaans
- Knowledge of financial services and investment products
- Planning, prioritising and organisational skills
- High attention to detail, analytical thinking and problem solving skills
- Exceptional Client Service Orientation
- Relationship building skills - ability to communicate on all levels
- Ability to work under pressure and deliver on deadlines

Attributes
- Positive, enthusiastic attitude
- Honesty, integrity and respect
- Ability to co-operate and thrive both within an independent and team environment

Qualification and Experience Grade 12 with 3 to 4 years related experience. Knowledge and Skills Financial advice and support Assist with production target achievement Compliance Partnership and network building Personal Attributes Business insight - Contributing independently Communicates effectively - Contributing independently Action orientated - Contributing independently Plans and aligns - Contributing independently Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Turnaround time
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