Multi-region Operations Manager

4 hours ago

Midrand, South Africa Lovisa Full time

**POSITION PURPOSE**:
The Multi-Region Operations Manager Position is responsible for the achievement of Sales Growth on Last Year by providing outstanding Customer experience in all stores through:

- Effective Store visits. Evaluate the performance of the Store Manager, utilising the reports available and set clear objectives to achieve Lovisa directives and benchmarks.
- Ensure communication, through morning calls, written action plans, LOLA notices and one-on-one meetings is clear and consistent, with an aim to coach and develop your Team.
- Recruit passionate and Customer focused Team to develop and succession plan through Lovisa.
- Reduce unnecessary costs, through effective rostering - the right people at the right time.
- Focus on reducing internal and external shrinkage by ensuring Store Managers and Team follow the Lovisa Security Manual and Loss Prevention best practise.

**To be successful in this role you will have**:

- 3 years or more experience in a management position within a Retail or Customer/Sales focused industry
- Proven ability to multi-site manage in a fast paced, high volume environment
- Demonstrated understanding of Customer experience and continually improving this to achieve results
- Flexibility and desire to travel interstate and/or Internationally based on the needs of the business

**Skills, knowledge and personal qualities required**:

- Personable, approachable and a great coach. Be there for your Team.
- Time management. Meet all deadlines requested by your Team, Peers, Department Heads and Managers.
- Attuned and committed to the Lovisa Culture Commitments and this is displayed at all times through leadership, behaviours, attitude and actions

**Contribution to the Group**:

- Has a positive can do attitude at all times, whilst listening, challenging and directing
- Coachable in all aspects, flexible and proactive in style
- Contributes positively and energetically to group meetings and Lovisa events
- Provides an example for others to follow

**Administration**:

- Ensure punctuality and accuracy of all paperwork. Ensure all Payroll requests for New Starters, changes to employment details and vacancy updates are returned within the set timeframes.
- Rosters are completed in advance for all Stores/Team, minimum 2 weeks. Etivity Timesheet approvals are actioned daily and finalised by Tuesday AM of every week. Team Member availability is maintained at all times.
- PAR’s and Coaching Logs to be completed on all Store Managers every month.
- Complete all LOLA Induction Modules, Licenced to Recruit, remain abreast of all additional Training Modules and tools.
- Ensure adherence to company policies and procedures at all times and continually keep abreast of changes to these as they occur
- To ensure holiday requests meet the blackout period criteria and do not impact on the company needs at that time.

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