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Software Quality Assurance and Support Team Lead

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Stellenbosch, South Africa Unifi Recruitment Full time

**Job Advert Summary**:
Unifi is a fast-growing finance and technology company operating in Zambia, South Africa, Uganda and Kenya. Unifi delivers personal lending products through online, mobile phone and branch channels. The company is well supported by strong shareholders and a board of directors with vast experience in entrepreneurship and lending.

**Minimum Requirements**:

- Bachelor's degree or equivalent diploma in a relevant field.
- A minimum of 3 years of practical experience in a software QA environment.
- Excellent interpersonal and communication skills with a demonstrated ability to empathize with end users.
- Strong SQL query skills.
- Previous leadership experience and role would be advantageous.
- Strong analytical and problem-solving skills with a focus on continuous improvement.
- Excellent communication and interpersonal skills.
- Strong understanding of software testing methodologies, tools, and best practices.
- Meticulous attention to detail, emphasizing order, quality, and accuracy in work.
- Fast and self-learning abilities, adapting quickly to new technologies and methodologies.
- Results-oriented with a strong work ethic and a smart approach to tasks.
- A strong interest in continuous development and upskilling in testing tools and technologies.
- Genuine passion for Africa and a willingness to contribute to projects in a developing world context.

**Duties and Responsibilities**:

- Lead and manage a team of QA analysts (currently 3), providing guidance, mentoring, and support.
- Develop and implement testing strategies, methodologies, and best practices to enhance the overall quality assurance process.
- Collaborate with cross-functional teams, including developers, QA analysts and product owners, to ensure alignment between QA activities and development efforts.
- Define and implement metrics for measuring, reporting and improving the efficiency and effectiveness of the QA team and support functions.
- Manage the support function and standby schedule.
- Oversee the support team, ensuring timely and effective resolution of reported issues
- Work closely with stakeholders to gather feedback and implement improvements in software development and support workflows.
- Foster a collaborative and positive team culture, encouraging open communication and knowledge sharing.