Debt Recovery Revenue Consultant

2 days ago

Rustenburg, South Africa Ntiyiso Consulting Group Full time

**JOB PURPOSE**:
The Debt Recovery Consultant is responsible for enforcing credit control and debt collection policies, monitoring key accounts, following up on outstanding debts, and ensuring compliance with municipal by-laws. The role also involves maintaining stakeholder relationships, assisting with debt relief programs, and ensuring the accuracy of financial records related to outstanding accounts.

**RESPONSIBILITIES**
- Credit Control & Debt Collection Enforcement_
- Assist in the enforcement of the Credit Control & Debt Collection Policies and By-Laws.
- Review and enforce credit control procedures to enhance revenue collection.
- Account Monitoring & Stakeholder Engagement_
- Monitor and update key account customers, ensuring strong business relationships.
- Prepare and deliver monthly reports on the status of key accounts.
- Send monthly statements to account holders and ensure timely delivery.
- Report and escalate any queries or disputes raised by stakeholders.
- Remind stakeholders about due payment dates to minimize late payments.
- Payment Arrangements & Compliance_
- Assist in reviewing payment arrangements made by customers to ensure compliance with the Credit Control & Debt
- Collection Policy and By-Laws._
- Monitor and review whether customers adhere to agreed payment arrangements.
- Engage with account holders of long-overdue residential and business accounts to establish payment plans.
- Customer Account Management_
- Compile reports on customers with account queries and ensure timely resolution.
- Verify that customers receiving subsidies are eligible under the Indigent Policy and By-Laws.
- Debt Relief & Community Outreach_
- Assist with the advertisement and promotion of the municipality’s debt relief program to encourage customer participation.

**PREFERRED QUALIFICATIONS AND EXPERIENCE**
- National Diploma or bachelor’s degree in finance, Credit Management, Business Administration, or a related field.
- Minimum of 3 years of experience in debt recovery, credit control, or municipal finance.
- Knowledge of credit control policies, municipal by-laws, and debt collection procedures.
- Experience handling customer account queries, reconciliations, and payment negotiations.

**Duration of Employment**
- Performance-based Fixed Term Contract

**Location**:

- Rustenburg, North West (preferred)

Work Location: In person

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