Analyst: Critical Services
1 week ago
Introduction The 24HR Critical Services Division is seeking an Analyst to provide comprehensive crime analysis that enhances decision‑making for vehicle recovery, crime prevention, investigation, and response. The role involves delivering accurate, timely, and actionable intelligence to internal teams and external stakeholders, including law enforcement, insurance companies, banking institutions, and private security. Additionally, the Analyst will act as a key liaison between Critical Services and the Development & Engineering team to ensure system enhancements are implemented effectively, while supporting operational teams with evidence‑based insights for targeted operations and crime reduction strategies. Position Summary Industry: IT & InternetJob category: Call Centre and TelesalesLocation: RandburgContract: PermanentRemuneration: Market RelatedEE position: Yes Job Description Collect and vet crime‑related data from multiple sources (law enforcement, informants, electronic surveillance, open‑source intelligence). Identify crime hotspots, suspicious activities, and emerging threats, share findings with Ops teams for investigation. Monitor real‑time tracking data and security systems; apply advanced analytics, predictive modelling, and pattern recognition. Produce detailed crime reports, dashboards, and intelligence products for decision‑makers. Collaborate with internal teams and external agencies; coordinate joint investigations; assist clients with awareness. Conduct risk assessments for fleets, drivers, and high‑value assets; recommend mitigation measures. Optimize resource allocation based on crime trends and risk analysis. Explore and integrate innovative technologies (AI, machine learning, geospatial analysis, social media analytics, automation) to enhance analysis and efficiency. Evaluate effectiveness of analysis initiatives; refine methodologies and processes; promote continuous improvement and learning culture. Initiative, results‑driven, attention to detail, communication, presentation, negotiation, conflict management, customer focus, leadership, analytical thinking. Technical: Data analysis, risk assessment, report writing, technology integration, predictive modelling, visualization tools. Minimum Requirements Matric/NQF 4 qualification Minimum 5 years’ experience in SVR industry (including data analysis) PSIRA E registration and active Experience in Stolen Vehicle Recovery industry Strong knowledge of crime trends, vehicle theft methods, and organized crime tactics Valid Driver’s License Benefits Medical Aid Providend Fund #J-18808-Ljbffr
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Analyst: Critical Services
3 weeks ago
Randburg, South Africa Tracker South Africa Full timeThe 24HR Critical Services Division is seeking an Analyst to provide comprehensive crime analysis that enhances decision-making for vehicle recovery, crime prevention, investigation, and response. The role involves delivering accurate, timely, and actionable intelligence to internal teams and external stakeholders, including law enforcement, insurance...
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Head Critical Services
2 days ago
Randburg, South Africa Tracker South Africa Full time**Listing reference**: track_001230 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Operations Management**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a talented and experienced Head: Critical Services to focus on...
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Manager: 24hr Critical Service
37 minutes ago
Randburg, South Africa Tracker South Africa Full time**Position Summary**: **Industry**:IT & Internet **Job category**:Call Centre and Telesales **Location**:Randburg **Contract**:Permanent **EE position**:Yes **Introduction**: Tracker requires the services of a Manager: 24HR Critical Service in the Critical Services Department at our Johannesburg Head Office. The incumbent will be responsible for full...
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Critical Services Analyst – Crime
3 weeks ago
Randburg, South Africa Tracker South Africa Full timeA leading security and analytics company in Randburg is seeking a skilled Analyst to provide comprehensive crime analysis for vehicle recovery and prevention. The role requires at least 5 years of experience in the SVR industry, strong analytical skills, and the ability to work with various internal teams and external stakeholders. The successful candidate...
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24 Hour Critical Service Manager
4 days ago
Randburg, South Africa Tracker South Africa Full time**Listing reference**: track_001197 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Call Centre and Telesales**Location**:Randburg**Contract**:Permanent**EE position**:Yes**Introduction**: Tracker requires the services of a Manager: 24HR Critical Service in the Critical Services Department at our Johannesburg...
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Customer Service Analyst
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Randburg, South Africa Cool Ideas Service Provider Full time**Cool Ideas, leading ISP in**Johannesburg requires an IT Customer Service Analyst to join our team** **Job Functions**: - Logging of incoming tickets - Handle first line troubleshooting - Customer service calls (All departments) - Provide technical support - Escalations of queries - Willing to perform shift work - Provide follow up support **Experience...
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Randburg, South Africa Tracker Connect Full timeA leading critical services provider in Randburg is seeking an Analyst to enhance decision-making in crime prevention and vehicle recovery. The role involves analyzing crime data, producing reports, and collaborating with law enforcement and security agencies. Candidates should have at least 5 years of experience in the Stolen Vehicle Recovery industry and...
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Business Intelligence Analyst
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Randburg, South Africa Prime South Africa Full timeThe BI & Reporting Analyst will be part of the Data Science & Analytics team, supporting departments across the business by transforming raw data into meaningful insights. You will play a hands‑on role in building SQL data models, designing user‑friendly dashboards in Power BI, and automating data workflows to ensure timely, accurate, and actionable...
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Randburg, South Africa FirstRand Full timeAbout us, purpose, experience and qualifications **about us**: **purpose**: The Capacity Planning analyst analyses, interprets and normalizes historical data and trends with the objective to produce value adding management information and business reports. The incumbent interprets and anlayses historical workload data to a granular level, per half-hour...
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Campaign Analyst
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Randburg, South Africa FNB South Africa Full timeAs part of our talent team in FNB Personal Segment Advisory and Suites you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. The Campaign Analyst plays a critical role in enabling and optimizing customer engagement campaigns across telephony and digital channels....
