Junior Support Technician

6 days ago

Paarl, South Africa Exceed Human Resource Consultants Full time

Advocate for customers, ensuring that serviceability and product quality issues are tracked, prioritised, resolved, and incorporated into the product release cycle.
- Provide support to customers throughout their business operations when required.
- Assess and analyse the root cause of issues, gather customer information, and determine the appropriate solutions.
- Identify and escalate priority issues according to client specifications.
- Adhere to standard processes and procedures.
- Promptly escalate any challenges experienced to the Support Manager.
- Regularly report back to the Support Manager as required.
- Stay up to date with software and hardware changes as well as enhancements.
- Assist customers in the installation and integration of software and services.
- Track and monitor all support cases to ensure timely resolution and follow-up.
- Clearly identify, document, and find solutions for customer issues and product problems.
- Escalate critical customer situations to the appropriate level of management and engineering expertise.
- Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base.

**Qualifications**:

- Must have own reliable transport
- Must have a valid driver’s license
- Must have a Matric certificate and basic IT knowledge
- Must be able to work for extended periods of time
- Position requires patience
- Position requires an analytical and positive thinker
- Must be presentable and well-spoken
- Hospitality and / or Retail experience will be beneficial
- Strong communication and networking skills
- Excellent organisational and time management skills
- Outstanding interpersonal and leadership skills
- Excellent presentation skills
- Critical thinker and pro

  • Junior Account Mananger

    3 days ago

    Paarl, South Africa CA Support Full time

    Our client is the leading commission management platform for financial advisers in South Africa. They are offering an exciting career opportunity for a JUNIOR ACCOUNT MANANGER who can help nurture and grow the customer base through dedicated relationship management, onboarding of new clients as well as client support. **RESPONSIBILITIES**: - Deal with all...

  • Junior Maintenance Technician

    3 weeks ago

    Paarl, South Africa Joubert and Associates Full time

    Stellenpak is a well-established fruit packing and cooling enterprise in Paarl, serving a niche market segment in the fruit industry. The company is looking for a hardworking individual to act as Junior Maintenance Technician. Responsibilities: Inspect and identify potential equipment or machinery problems Conduct fault finding, determine root causes, and...

  • IT Support Technician

    1 week ago

    Paarl, South Africa JSM Business Services Full time

    Our client is a leading agricultural concern in the hospitality environment. They are currently recruiting for an experience IT Support Technician with either MCSE / MCITP certification to join their existing IT team. **Requirements**: - Grade 12 - MCSE / MCITP - AD, Hyper V and Microsoft Office 365 experience. - Experience in Microsoft Servers, Micros,...

  • Technical Support Technician

    5 days ago

    Paarl, Western Cape, South Africa Weskus Personeel Full time R120 000 - R180 000 per year

    Job Description:We are seeking a Technical Support and Installation Technician based in Paarl to join our dynamic team. The ideal candidate will provide excellent customer service, perform broadband installations and ensure all technical systems run smoothly and efficiently. Key Responsibilities:Manage the helpdesk and provide professional technical support...

  • IT Technician

    1 week ago

    Paarl, South Africa BABYLONSTOREN PTY LTD Full time

    Babylonstoren has an exciting opportunity for an IT technician to support day-to-day operational tasks regarding hardware and software systems. **Requirements**: - MCSE/MCITP certification - IT qualification or professional experience with hardware and software - At least 3 - 5 years’ experience in an IT environment - Proven ability to maintain...

  • Assistant Technician

    1 week ago

    Paarl, South Africa Tsebo Group Full time

    **About Us**: As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design,...

  • IT Technician

    2 weeks ago

    Paarl, South Africa The Workforce Group Full time

    Our client in Paarl are looking for an IT Technician. **Qualifications / experience** 3 to 5 years’ experience and relevant IT qualification or certification. (Equivalent to A+, N+, MTA) **Experience in the setup, installation, support, fault finding and maintenance of the following**: Networks (LAN, Wi-fi) including switches, routers, cabling, and...

  • IT Support Technician

    2 weeks ago

    Paarl, South Africa Edge Personnel (Pty) Ltd Full time

    You will be responsible for but not limited to: Perform data backups to ensure all client-owned work is saved Install and update network system improvements Install and configure wireless networking equipment Install network cables Monitor servers, LAN/WAN, VolP and Wi-Fi to ensure full coverage Assist with the design, implementation, and support of new...

  • Junior Journalist

    1 week ago

    Paarl, South Africa Food For Mzansi Group Full time

    Food For Mzansi is a dynamic media group committed to telling the story of agriculture in South Africa. We believe in the power of information to transform the agricultural landscape, and we’re on a mission to connect, inform, and inspire the people who feed our nation. As a leading voice in agricultural journalism, we are seeking a passionate and driven...

  • Nail Technician

    6 days ago

    Paarl, South Africa DELUXE LASER AND AESTHETICS Full time

    We are currently seeking a **skilled and passionate Nail Technician** to join our modern, high-end Deluxe Laser & Aesthetics branch in **Drakenstein, Paarl.** We pride ourselves on offering clients **professional, 5-star services** in a luxury setting. As part of our team, you’ll not only showcase your technical skill but also deliver an experience that...