Technical Facilities Manager

**Job Title**

Technical Facilities Manager: Electrical

**Division**

**Reporting to**

Key Account Manager

**Position Summary**

To provide managerial and supervisory direction with regard to service delivery in order to ensure maximum customer satisfaction for the entire client contract and sites. To ensure outputs are maintained as per SLA.

**Key Accountabilities/ Principal Responsibilities**

**Manage technical maintenance field work**
- Ensure staff and contractors are fully conversant with legislative governing standards in order to ensure compliance with requirements. Manage Sub-contractors on-site in order to ensure that they obey Safety Regulations and that their equipment and procedures confirm to the legislative, operational and client’s standards. Managing team of electricians and work flow output

**Administration**
- Prepare logs and defects and receive logs from other departments in order to ensure that all relevant items are corrected timeously.
- Liaise and organise field work, co-operating closely with the client and other service providers in order to ensure a smooth and cost-effective execution of work.
- Co-operate with the client and other service provider in providing all necessary information for detailed field planning of electrical maintenance in order to ensure optimum implementation.
- Account for materials used paying particular attention to surplus materials which are correctly allocated in order to ensure compliance with budget requirements.
- Ensure that best possible prices are obtained from contractors and suppliers.
- Initiate the necessary completion certificates on termination of maintenance, ensuring that at each stage correct signatures are obtained.
- Compile, follow up and complete incident reports when incidents happens
- Maintain and allocate all CAFM related work orders and incidents

**HSE requirements**
- Reports all accidents and incidents within functional area promptly and ensure that formal written reports on all accidents are made timeously to ensure accurate reporting of incidents.
- Conduct toolbox talks with staff and assist in talks with other client’s staff and other service providers and monitor and advise contractor staff on toolbox talks in order to ensure optimum safety with compliance with safety requirements.
- Ensure staff are adequately trained, equipped with necessary tools and have required medicals in place
- Conduct safety visits, mini safety audits on a regular basis and assist with all Risk Assessment Plans in the department in order to ensure compliance with safety Regulations

**Client Relationship**
- Develop and maintain a successful business partnership with the client and stakeholders
- Manage all aspects of partner interactions with the client and stakeholders
- Ensure outputs of SLA are met in accordance with contractual deliverables
- Identify value added opportunities and make proposals or presentations to the client
- Develop, implement and maintain best practice for client services.
- Check, manage and monitor compliance of the SLA via the CAFM system
- Develop an effective, customer based, proactive relationship at all levels with the client and stakeholder

**Staff Management**

Ensure direct subordinates for ensuring adherence to Standards:

- For advice, guidance and technical support to subordinates.
- For development of subordinates.
- For HSE maintenance.
- For administration of staff and appropriate record keeping.
- For ensuring relevant procedures and work instructions are up to date, thereby maintaining a system of internal control.
- Ensure that Forcelink (CAFMS) is updated regularly to ensure that SLA is met.
- To comply with the relevant requirements.
- Ensure effective disciplinary and grievance management in order to maintain a positive working environment and enhance performance.
- Ensure high quality and standard of work
- Ensure a high staff productivity is maintained.
- Manage and handle all PR and HR related matters relating to team and allocated staff

**Accountabilities**
- To seek out opportunities to improve the process - continuous improvement.
- For ensuring compliance to company policies and statutory requirements.
- For HSE maintenance.
- For ensuring that the electrical department is performing to its full potential.

**Key Skills and Experience**
- Grade 12
- Appropriate Electrical Tertiary qualification:

- NDip / Suitable trade test
- discipline
- Must be red seal qualified
- Wireman’s Licence: Single Phase and Three Phase
- Min 5 year experience in facilities environment, built environment or equivalent knowledge or skill
- Call Centre, Data Centre, IT Environment (related to the technical aspect hereof) - Advantageous
- Experience and Exposure to : Fire Systems (Early Detection), CCTV, Access Control and Biometrics systems.
- HSE level 1 & 2
- Enhanced knowledge of:

- Production plants & process
- MV/HT Switchgear
- Standby generators and UPS
- Electrical Maintenance procedures
- Eq