Manager: Operations

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- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

The individual will manage responsibilities within investment banking for a discrete portfolio of clients in asset finance transactions from implementation to termination and ensure that the financial requirements are executed in line with the legal agreements. Ensuring all payments, invoicing and income on a facility level are accurately executed and managed within the approved processes and controls.

In executing the role, the individual will interlock with various internal and external clients and stakeholders, ensuring a high level of service whilst managing portfolio risk through the correct and timely execution of business and client instructions. The individual must also align the team to the business strategy and ensure the team contributes towards change project requirement setting, testing and implementation where required.

**Job Description**:
Middle Office Service Provider Responsibilities
- Contribute during implementation meetings to enable accurate and timeous finance model build. Ensure the client is loaded on all relevant systems to enable timeous payment to clients on the expected due date.
- Booking trades with the Trading desk and validating that trades match the finance model built after the trading desk confirm the booking.
- Working with the Debt Transaction Management (Debt TM) team to ensure any updates or changes to the legal agreements are reflected in updating the finance model and the related trades booked with the trading desk.
- Monitor any changes required in the finance model (e.g., retched changes) and ensure the financial model is updated and the related trades are booked with the trading desk.
- Monthly recon between financial models and trading desk bookings to ensure accurate P&L.
- Monitoring all fees required per the legal agreements and Invoicing of fees while ensuring accuracy in calculating fees.
- Ensuring all ongoing deal management tasks are performed per the legal agreements from a financial perspective.
- Assist in identifying the reasons for cash breaks and providing feedback to Operations within the agreed turnaround times to enable them to clear the breaks within the required period.
- Responding to queries from internal and external stakeholders.
- Building and maintaining professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listening, advising, influencing and negotiating to achieve win-win outcomes.
- Adhere to Service Level Agreements (SLAs) with stakeholders concerning the processing of transactions for the respective departments/ divisions/ units. (Pan Africa where necessary)
- Ensure a healthy balance between risk management and client service.
- Ensure adherence to processes and controls (automated/ manual checks and monitoring) to ensure the team keeps to applicable controls, processes, policies and regulations.
- Where possible, provide input and recommendations on improving the transactions' effectiveness, efficiency, processes and controls.
- Compile relevant MIS as required by management within the deadline.
- Contribute to system and quality enhancements by monitoring the activities and processes implemented and keeping abreast with new methodologies and practices.
- Work closely with Products, IT, Operations, Trading Desk, TM, PCG, Operations and other key partners to secure their support and enable MO execution in line with best practices.

Ongoing notifications to the trader about margin ratchets
- Utilise the relevant system to diarise margin ratchets.
- Diarising alerts will be created for deals where credit rating-related pricing ratchets apply.
- Upon review of the compliance certificate or rating alert, advise the Trader of margin increase to the extent applicable.
- Proactively engage with Trader to ensure clear communication and understanding so that client loan requests are executed effectively.

Risk Management Support
- As required, report on the Key Performance Indicators (KPIs) and Key Risk Indicators (KPIs) for quality and performance measurement purposes.
- Continuous review and monthly performance reporting against key drivers (KPI, KRI and SLAs), enabling changes in the department where necessary to optimize results
- Continuous review of monthly reports and recons, ensuring all trades and fees are booked, processed correctly, and in line with set standards and controls.
- Ensure processes, control requirements and risk management frameworks that have been designed for the area are understood and are being executed.
- Assist management in closing out all issues identified in processes or controls and for any audit find