Ftth Telesales Agent

Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed with ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google - the best-rated ISP in South Africa. We are extremely proud of winning KFM’s Best of the Cape Awards: Best ISP in 2021, 2022, and being one of the fastest streaming ISPs on Netflix and a consistently top-rated ISP on MyBroadband. These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer’s experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.

Specialisation fields:

- Cloud infrastructure
- Enterprise connectivity
- Mobile connectivity and data management
- Fibre-to-the-Home (FTTH)
- Fibre-to-the-Business (FTTB)

At RSAWEB, we are passionate about using our creativity to provide innovative solutions and services that allow our customers to succeed in all areas of life. We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology. Our mission transcends our values through every customer, every interaction, every connection, everyday.

Our values:

- Creativity
- Humanity
- Innovation
- Passion

Our Outbound Telesales Sales Agents fit within the heart of our Consumer Division. The primary responsibilities of this position are Cold Calling, cultivating leads, pipeline management, Generating Sales Leads and monitoring chat platforms.

**Key Objectives**
- Conduct outbound and inbound calls to meet and exceed monthly sales targets
- Use creative techniques to generate and qualify sales leads
- Contact new customers to explain how their connectivity needs could be met by our specific products and services
- Manage leads through the full sales pipeline
- Answer customer questions about products, prices, availability, product uses, and credit terms
- Monitor and engage with prospects via our chat platforms
- Collaborate with internal teams and complete any additional tasks as needed

**Requirements**:

- Completed Matric (Grade 12) is essential
- A diploma or degree in Marketing, Business, or similar is a plus, but not essential
- 2 years telesales experience (IT related environment advantageous)
- Strong communication skills, both verbal and written.
- A target-driven mindset with the ability to close deals
- Strong ability to identify sales opportunities
- Customer-centric attitude

**Benefits**:

- Performance-based earnings (tiered salary structure and commission)
- Hybrid work model (work from home & office)
- Barista on-site (Coffee, smoothies, snacks and more)
- Weekly social sessions: drinks for all tastes - from bubbly beer to nostalgic Steri Stumpies
- Employee wellness support via Lyra Health

**Job Type**: Temporary
Contract length: 6 months

Application Question(s):

- The compensation for this role is based on performance, are you comfortable with this?

**Education**:

- High School (matric) (preferred)

**Experience**:

- Telesales: 2 years (preferred)

**Location**:

- Cape Town, Western Cape (required)