Sales Coordinator

1 week ago

Franschhoek, South Africa Exceed Hr Full time

**Reference: MLR 7457**

**Consultant: Michelle Le Roux**

**Descriptions**:

- Build relationships with 3rd party distributors, focusing in detail on profiling our narrow and deep channels
- Conduct product knowledge training and site inspections including hosting agents
- Attend trade shows and sales events to showcase the group to the market
- Successful complaint resolution
- Pro-Actively identify key trade partners and plan activations in conjunction with the Marketing, PR and Revenue Departments
- Manage Trade Marketing on (but not limited to) consortium platforms, social media engagement strategy, e-blasts and identify other opportunities
- Coaching team members on selling, up-sell and cross-sell techniques
- Ensure that direct employees are adequately trained and have all necessary resources
- Communicate standards and expectations of our agents and guests to team members
- Perform competitive benchmark studies, follow market trends, and provide input to sales strategies aligned with the vision of the business, to maximise opportunities and mitigate risk
- Accuracy and completeness of supplier contracts
- Adherence to rate and offering information distribution deadlines
- Follow all departmental and hotel, health, safety and security policies, processes, procedures and standards
- Ensure that the Sales CRM system is kept up to date and accurate
- Ensure that all Sales Activity reports are produced accurately and timeously
- Ensure that all collateral is correct, updated and user friendly for trade
- Manage cost of distribution - ensure correct commission awarded to 3rd party distributors
- Assist in setting accommodation budgets
- Partake in process to achieve accommodation budgets
- Setting and keeping within the parameters of the sales expense budget to affect savings where possible without compromising quality and revenue
- Provide input to override agreements, to drive incremental revenue generation
- Strict confidentiality of customer information
- Personal and professional integrity of the highest standard

**Qualifications**:

- Relevant experience in a similar field
- Relevant qualification
- Process excellence and service delivery
- Sustainable quality and attention to detail
- Innovation for results
- Initiative and change agent
- Teamwork, cross organisational collaboration and building high performance teams

**Job Types**: Full-time, Permanent

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