Operations Manager

7 days ago

Johannesburg, South Africa Bolt Full time

What drives our operations? Our people. We're looking for an analytical and solutions-driven Operations Manager with excellent leadership and interpersonal skills to help us transform the ride-hailing industry in South Africa. Your role will have a direct and tangible impact on local operations that you can see in real-time. If you're ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here's your chance

**Your daily adventures will include**:

- Managing and support the operations team by **defining precise local operational processes** with a focus on **strong operational execution and results**
- Developing **strategies to strengthen driver's value proposition** to continually **grow our supply base, performance, quality, compliance and retention**
- **Actively leading** and/or supporting expansion across the rest of the country
- **Hands-on supply management** - working autonomously and taking initiatives with your team through the stages of fleet acquisition, conversion and activation
- Analysing data - you will **monitor our city operations metrics** to ensure marketplace health between all stakeholders
- **Identifying trends, risks and improvement opportunities** on a local level that may impact the business
- **Advising and closely collaborate with HQ teams **such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency
- **Taking ownership** of Bolt's growth by ensuring both local operations and HQ teams support and collaborate actively with each other to meet business goals

**What we're looking for**:

- You have** 4+ years experience in a high-growth environment**
- You have a **strong sense of ownership** with a **hands-on** approach
- You are a hustler, **not stopping after several obstacles a day**
- You are **passionate** about new technologies and ride-hailing
- You are **highly analytical** and have a data-driven mindset with excellent numerical skills
- You are a **strong leader and collaborator** with excellent negotiation and communication skills (both verbal and written)
- You are comfortable with developing **analytical and decision frameworks** to support your strategies and decisions

**You will get extra credit for**:

- Experience in the sharing economy, transportation industry, tech, startups or a dynamic high-growth company
- Experience in product launches or running a business
- Beginner/intermediate Python or equivalent

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