Dispatch and Delivery Manager

2 weeks ago


Pietermaritzburg, South Africa Medipost Pharmacy Full time

The responsibility of the Dispatch and Delivery Manager is to direct and oversee the daily activities relating to a specific distribution hub, area or function. Responsible for planning, coordinating and executing, in a timely manner, the daily activities of a given hub/area and implementing programs that ensure the needs of all functions within that area. This position is based in Pietermaritzburg. **Query and Resolution**: - First time tracking query complaints resolution. - Execution of Pre-alerted priority parcels. - Execution of the problem parcel report. - Handling of collections in a timorously manner. **Asset & Fleet Management**: - Vehicle Inspections - Monitoring of movement reports - Updated vehicle register - Compliance of vehicle services intervals & general maintenance of vehicles, Updated equipment registers - Branch delivery SLA of 98%. - Drivers delivering on average 40 deliveries per day. - Staff as per budgeted growth. - Image POD’s to be loaded 2> after delivery was executed. - Managing accurate deliveries to signee and co-signee only. - Responsible for overall-housekeeping and maintenance on fleet and premises - Adherence to the company policies and procedures within the basic conditions of the employment act. - Ability to focus on customer needs and customer service while ensuring that all policies and procedures are met. - Identify, through a proactive approach, potential cost-saving and efficiency gain opportunities in a specific area to improve overall site operating metrics. - Responsible for developing and maintaining a high level employee morale and dedication to serving customers. Conducts themselves and all activities and accountabilities in a manner that is consistent with respect for people values and company policies. - Plan and manage all hub activities and deliveries pertaining to a specific area in order to meet or exceed SLA requirements. - Responsible for training of new employees and the ongoing training to ensure quality and productivity goals are met or exceeded. - Lead, direct, train and manage the performance of the distribution team. **Minimum Requirements**: - Grade 12 (Matric) - National Diploma (3yrs) or Higher in Logistics/Distribution/Freight/Courier or Supply Chain Management. (Ideal) Pay: R15 000,00 - R20 000,00 per month **Location**: - Pietermaritzburg, KwaZulu-Natal (preferred) Application Deadline: 2025/01/23


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