Head: Fraud

**Main purpose**

The RCS Group is one of the largest consumer finance businesses in South Africa, and a subsidiary of BNP Paribas. We believe in unlocking possibilities for our customers and our retail partners. We proudly service over 2.2 million retail credit customers in collaboration with more than 600 brands and retailers across South Africa, Namibia & Botswana. We provide credit solutions to clients across multiple platforms and channels, including digital and online.

**Key responsibilities**

Fraud Prevention Strategy Development across all credit solutions, platforms and products.

Manage and optimise performance of fraud risk management tools across all credit solutions and platforms.

Application and transactional fraud Controls and Restrictions

Establish card production, merchant controls and card storing strategies

Oversee Internal Fraud monitoring

Ensure Fraud trend analysis and forecasting with inputs on targets that are set by Credit risk function

Create Fraud management information - Data mining, Business Analysis and Reporting

Accountable for Fraud Loss and Budget projections, including the management of the Fraud Operations and labour budgets

Managing the Fraud Operations, Analytics and Investigations teams

Developing and maintaining good working relationships with external and internal stakeholders

Ensuring compliance with applicable legislation and Group requirements

Effectively integrating with Group and PF teams

Leading direct reports and their teams to ensure optimal performance, engagement and succession

Continuously assess company fraud risk management tools against best practices in the market.

Define and update key parameters for fraud prevention and detection processes.

Develop best in class departmental fraud processes and procedures.

Develop tailored training programs for department members.

Collaborate with key stakeholders to increase fraud awareness and foster a company-wide fraud prevention culture.

Lead special investigation teams reviewing and investigating anomalies and alerts on a regular basis.

Manage and mentor teams and foster a continuous improvement culture.

Communicate with relevant third parties, including customers and suppliers, as needed.

Liaise with key departments (e.g., IT, Finance, Operations, Sales, Collections and Risk to name a few) to drive improvements in fraud prevention and detection.

**Key competencies**

Specific knowledge, skills & aptitudes (required to deliver the main purpose & key accountabilities)

Strong analytical, strategic and creative problem solving skills

Ability to thrive in a fast paced changing environment

Excellent communication skills and ability to interact at all levels

Ability to deliver accurate outputs

Ability to identify new ideas and alternative ways of working

Ability to absorb new information and learn new techniques quickly

Anticipates problems and makes decisions enabling team to achieve outcomes

Good planning and organizational skills

Must be able to work to and manage deadlines

Customer-oriented, high quality service delivery to internal and external customers

Ability to operate at the conceptual level

**Qualifications, Skills and Experience**

Relevant Bachelor’s Degree

Minimum 3 to 5 yrs. experience in a similar role

Key understanding of the Fraud investigation process

Knowledge of the criminal justice system and civil recovery procedure

Substantial knowledge and extensive experience in using data analytics, robotics and AI to further strengthen Fraud Prevention & Detection

Forensic Auditing skills

Knowledge of Financial industry, Retail environment and Commercial crime

In depth knowledge of risk management frameworks, governance and controls.

Proven experience in developing and implementing fraud prevention strategies across multiple platforms available to clients..

Proven track record of successfully implementing fraud prevention initiatives.

Excellent team coordination and leadership skills.

Effective communication and negotiation skills.

Analytical mind-set with the ability to interpret complex data and draw actionable insights.