Branch Growth Manager

1 week ago

Pietermaritzburg, South Africa Fidelity Services Group Full time

**Vacancy**:Branch Manager**

**Region**:(Various)**

**Reporting to**:General Manager**

**Overall Purpose of the Job**: To drive growth and ensure overall management of sales, marketing, operations, technical and administrative functions within the branch. To maintain high operational standards, growing the branch, meet deadline, achieve budget and endeavour to reduce crime levels.

**Minimum Requirements**
- Post matric qualification in General Management advantageous
- Sales, Marketing or Management diploma advantageous.
- 3 years’ minimum experience, at Mid-Management level.
- Financial knowledge of Budgets, forecasting and Profit and Loss
- Grade B Security Certificate - (existing or to be obtained on appointment)
- Experience in the Security Industry preferred

**Duties & Responsibilities**

**Leadership**
- To consistently provide strong leadership of the branch and its employees.
- To communicate with passion the vision and strategy of the branch and its performance.
- To make timely, considered decisions for the long-term success and development of the branch.

**Finance, Planning & Controls**
- Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
- Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements.
- Manage and ensure accurate forecasting for branch in accordance with Finance.
- Manage Branch P&L to ensure profitability is sustained and growth is achieved
- Manage effective collections for the branch

**Operations**
- Ensure that effective planning/ production controls are established in all areas and are a key management tool.
- Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques.
- Champion the development of a customer focused quality improvement culture.
- Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary
- Ensure that service levels throughout the branch is sustained
- Drive a community driven pro-active service throughout the branch
- Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road
- Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)

**Health, Safety and Environment**
- Maintain health & safety policies and working procedures.
- Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines

**Marketing**
- Drive all marketing activations within the branch
- Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
- Drive strong social media presence within the branch identifying influencers and forging good relationships with them
- Drive a culture of “content-creation” to remain relevant in the social media space
- Ensure that OTT strategies are implemented and relevant
- Drive effective/pro-active communications

**Commercial**
- Be proactive in regularly reviewing customer requirements and feedback.
- Communicate with customers on a regular basis.
- Ensure close liaison with branch sales team.
- Exploit new market and product opportunities via various external routes.
- Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.

**People Management**
- Identify training and development needs among staff and coach accordingly.
- People management, including all HR related issues as well as staff development.
- Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available

**Business development**
- Together with operational managers identify Residential Guarding and bulk sale opportunities
- Generate proposals for bulk business/Residential Guarding sites
- Drive community involvement through operational collaborations and the effective communication thereof
- Manage the profitability of Residential Guarding schemes

**Attrition**
- Manage all elements of attrition
- Drive reconnections within the branch
- Analyse branch attrition and plan mitigating actions to remedy it
- Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum

**Competencies (Technical & Behavioural)**
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Extensive knowledge of Operations, Sales, Technical and Administration.
- Integrity and trust
- People Focused
- Command Skills
- Managing through systems
- Time Management
- Business Acumen
- Drive for results
- Customer Focus
- Managing and Measuring Work
- Building effective teams

**Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

  • Branch Manager

    1 week ago

    Pietermaritzburg, KwaZulu-Natal, South Africa Cre8work Full time

    About Us: A leading organization committed to delivering exceptional service and innovative solutions. We pride ourselves on fostering growth and excellence in everything we do. We are currently seeking a dynamic and experienced Branch Manager to lead our Pietermaritzburg branch. This role is critical to ensuring smooth operations, driving business growth,...

  • growth manager

    1 week ago

    Pietermaritzburg, KwaZulu-Natal, South Africa Fidelity Services Group Full time

    Vacancy: Growth Manager Region: Pietermaritzburg (KZN) Reporting to : General Manager Overall Purpose of the Job: To drive growth and ensure overall management of sales, marketing, operations, technical and administrative functions within the branch and maintain high operational standards, growing the branch, meet deadline, achieve budget and endeavour to...

  • growth manager

    7 days ago

    Pietermaritzburg, KwaZulu-Natal, South Africa Fidelity Services Group Full time

    Vacancy: Growth ManagerRegion: Pietermaritzburg (KZN)Reporting to: General ManagerOverall Purpose of the Job: To drive growth and ensure overall management of sales, marketing, operations, technical and administrative functions within the branch and maintain high operational standards, growing the branch, meet deadline, achieve budget and endeavour to reduce...

  • Growth Manager

    6 days ago

    Pietermaritzburg, KwaZulu-Natal, South Africa Fidelity Services Group Full time

    Job title : Growth Manager (Pietermaritzburg)Job Location : KwaZulu-Natal, PietermaritzburgDeadline : May 05, 2025Quick Recommended LinksJobs by Location Job by industries Minimum RequirementsPost matric qualification in General Management advantageous Sales, Marketing or Management diploma advantageous. 3 years' minimum experience, at Mid-Management...

  • Branch Manager

    1 week ago

    Pietermaritzburg, South Africa Finbond Mutual Bank Full time

    The Branch Manager is responsible for the financial, business, marketing, and people management for his/her branch. **Qualifications**: Matric. Sales and Marketing qualifications will be an advantage **Experience**: 2 years proven track record in microfinance or banking. Minimum of two years of managerial experience **Knowledge and Skills**: 2 years...

  • Growth Management Expert

    1 week ago

    Pietermaritzburg, KwaZulu-Natal, South Africa Fidelity Services Group Full time

    **Job Overview**Fidelity Services Group seeks a skilled Growth Manager to drive expansion and ensure high operational standards within our Pietermaritzburg branch.The ideal candidate will possess strong leadership skills, financial knowledge, and experience in the security industry. They will be responsible for submitting budget plans, managing branch...

  • Branch Manager

    3 weeks ago

    Pietermaritzburg, South Africa Marsh Full time

    **Branch Manager - Pietermaritzburg**: Marsh is a global leader in **insurance broking** and innovative risk management solutions. We help clients quantify and manage risk and help them unlock new growth opportunities. Having an established presence in more than 130 countries worldwide, national and international collaboration and connectedness are at our...

  • Retail Branch Manager Role

    1 week ago

    Pietermaritzburg, KwaZulu-Natal, South Africa Sanlam Full time

    Job Description:As a Retail Branch Manager, you will lead a team of Branch Consultants, driving insurance and lending business growth and client service while executing the retail branch strategy. You will be responsible for guiding, integrating, and standardizing activities, goals, and objectives of various consultants in line with the strategy.

  • Branch Manager

    1 week ago

    Pietermaritzburg, South Africa Fidelity Services Group Full time

    **Overall Purpose of the Job**: To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch. To maintain high operational standards, growing the branch, meet deadline, achieve budget and endeavour to reduce crime levels. **Minimum Requirements** - Post matric qualification in General Management...

  • Branch Development Manager

    3 days ago

    Pietermaritzburg, KwaZulu-Natal, South Africa Fidelity Services Group Full time

    About the Role:">We are seeking a highly skilled and experienced Branch Development Manager to join our team as a Growth and Operations Director. The ideal candidate will have a strong track record of driving growth and ensuring overall management of sales, marketing, operations, technical, and administrative functions within a branch.">">Drive growth and...

  • Branch Manager

    2 weeks ago

    Pietermaritzburg, KwaZulu-Natal, South Africa Absolut Career Personnel Full time

    Branch Manager (Agri) required in Pietermaritzburg.Retail.Equity position.The Branch Manager is accountable for the achievement of all branch targets by effectively managing resources and assets; ensuring the adequate protection of such resources (including its people, systems, data / information bases, and customer goodwill) and ensuring the highest level...

  • Branch Manager

    1 week ago

    Pietermaritzburg, South Africa Atlas Finance Full time

    Responsible for assisting the branch manager to set branch Collection targets, by actioning company procedures and instructions for collections, and following up on collections of customer loan instalments. **Job Types**: Full-time, Permanent Ability to commute/relocate: - Pietermaritzburg, KwaZulu-Natal: Reliably commute or planning to relocate before...

  • Branch Manager, Pietermaritzburg

    3 days ago

    Pietermaritzburg, South Africa Tower Group Full time

    **MINIMUM 5 YEARS MANAGEMENT AND SALES EXPERIENCE WITHIN THE STEEL INDUSTRY REQUIRED - NON NEGOTIABLE** PURPOSE OF THE ROLE: This leader will direct the entire Operations of the Branch and Sales teams to attain Daily, Monthly, Quarterly and Annual sales targets and surpass expectations of customers. Focusing on driving Sales to increase turnover and...

  • Branch & Sales Manager

    4 weeks ago

    Pietermaritzburg, South Africa Accountancy Placements Pietermaritzburg Full time

    Are you a qualified and experienced Estate Agent? Do you have what it takes to lead a sales team and drive a business? We are looking for you! Our client is a leading real estate agency based in Pietermaritzburg. With continued growth and success they are looking to bring on board a highly motivated Branch and Sales Manager to join their skilled team. To...

  • Branch & Sales Manager

    1 day ago

    Pietermaritzburg, South Africa Accountancy Placements Pietermaritzburg Full time

    Are you a qualified and experienced Estate Agent? Do you have what it takes to lead a sales team and drive a business? We are looking for you! Our client is a leading real estate agency based in Pietermaritzburg. With continued growth and success they are looking to bring on board a highly motivated Branch and Sales Manager to join their skilled team. To...

  • Tyre Branch Executive

    1 week ago

    Pietermaritzburg, KwaZulu-Natal, South Africa Cre8work Full time

    About Us:At Cre8work, we pride ourselves on delivering exceptional service and innovative solutions. Our organisation is built on fostering growth and excellence in everything we do.We are currently seeking a dynamic and experienced Tyre Branch Executive to lead our Pietermaritzburg branch. This role is critical to ensuring smooth operations, driving...

  • Retail Branch Manager Leader

    3 days ago

    Pietermaritzburg, KwaZulu-Natal, South Africa Sanlam Full time

    Job OverviewThe Retail Branch Manager-Pietermaritzburg role at Sanlam Group is a key leadership position responsible for driving business growth and client service excellence. This individual will be part of the SA Retail Mass cluster, which focuses on retail products and group schemes.

  • Retail Branch Manager-Pietermaritzburg

    4 days ago

    Pietermaritzburg, KwaZulu-Natal, South Africa Sanlam Group Full time

    Job title : Retail Branch Manager-PietermaritzburgJob Location : KwaZulu-Natal, PietermaritzburgDeadline : May 07, 2025Quick Recommended LinksJobs by Location Job by industries What will you do?Drive Insurance and Lending business growth and client service achieving the agreed sales, drive targeted marketing initiatives and manage operational activities in...

  • Retail Branch Manager-pietermaritzburg

    7 days ago

    Pietermaritzburg, South Africa Sanlam Full time

    **Who are we?** Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as...

  • Branch Business Development Leader

    1 week ago

    Pietermaritzburg, KwaZulu-Natal, South Africa Sanlam Limited Full time

    This is a leadership role that requires a strong understanding of the financial services industry. As a Retail Branch Manager in Pietermaritzburg, you will be responsible for driving business growth and client service. The ideal candidate will have at least 5 years of industry experience, including 3 years in a leadership capacity.You will lead a team of...