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Infrastructure Performance Administrator

3 weeks ago

Sandton, South Africa Discovery Ltd. Full time

**Business Unit**:Discovery Central Services

**Function**:Information Technology

**Date**:4 Feb 2025

Discovery - Technology Infrastructure

Infrastructure Performance Administrator

**About Discovery**
- Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

**About Infrastructure Performance Management**- The framework is based upon ITIL principles and the best practices of Event Management. The team dovetails closely with the Event Operations team, who successfully escalate and notify back-office teams of IT threshold breaches, preventing any potential outages and business disruption.

**Key Purpose**Areas of responsibility may include but not limited**
- To ensure that all the IT monitoring products suites and infrastructure are maintained, focusing on uptime and serviceability.
- Creating, maintaining, and contributing of team processes and documentation, including monthly reporting
- Preparing of availability monitoring dashboards for teams as well as management, to provide varying levels of visibility into the issues encountered within the environment, both real-time and over an extended period
- Create and maintain custom monitors, notifications and dashboards required by all relevant teams.
- Configuring monitoring and maintaining, correlating alerting solutions to ensure that only relevant issues are being identified and alerted upon
- Gathering business and technical information regarding solutions used within the environment to determine the specific services and functions required to be monitored.
- Tweaking the monitoring, correlation, and alerting solutions to maximize the number of pertinent events being identified, while continuing to minimize false positives.
- Identifying technical issue trends that point towards an underlying problem, working with Problem Management and Major incident leads ensuring correct notifications and thresholds are setup.
- Contributing to the troubleshooting and resolution of potential significant infrastructure issues occurring within the environment, to address complex and underlying issues.
- Resolve incident/request/workflow assigned to team within the specified SLA

**Personal Attributes and Skills**
- Working with People
- Adhering to Principles and Values
- Planning & Organising
- Delivering Results and Meeting Customer Expectations
- Deciding and Initiating action
- Presenting and Communicating Information
- Adapting and Responding to Change
- Coping with Pressure and Overcoming setbacks
- Problem Solving
- Attention to detail.

**Education and Experience**
- Matric - Essential
- IT Diploma or Degree - Essential
- 4 Years IT Operations/Services experience with 3 years in a Performance Monitoring and Administration of an IT environment - Essential
- VMware Portal - Essential
- Ansible Tower/AWX - Essential
- ITIL Foundation - Essential
- Monitoring Tools (Dynatrace, SCOM, Appdynamics etc) - Essential
- Cloud deployment - Advantageous
- Github - Advantageous
- Sailpoint - Advantageous
- Service Now - Advantageous
- CA - Advantageous
- Power BI - Advantageous
- Beyond Trust - Advantageous
- SaltStack - Advantageous
- TerraForms - Advantageous
- Unix or Linux certification - Advantageous
- Microsoft OS - Advantageous
- Networking knowledge - Advantageous

**EMPLOYMENT EQUITY**

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
- EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.