Infrastructure Performance Administrator
3 days ago
**Business Unit**:Discovery Central Services
**Function**:Information Technology
**Date**:08-Nov-2021
Discovery - Technology Services
Infrastructure Performance Administrator
**About Discovery**
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
**About Infrastructure Performance Management**
The framework is based upon ITIL principles and the best practices of Event Management. The team dovetails by working closely with the Event Operations team. The team’s responsibility is to monitor, escalate and notify back office teams of IT infrastructure threshold breaches thus preventing any potential outages or disruption to business.
**Key Purpose**
The Infrastructure Performance Administrator role reports into an IT operations manager for the purpose of supporting, servicing, configuring and monitoring IT Infrastructure. This expands to system availability checks and performance monitoring of IT services. The role closely engages with the Events Operations team by means of updates to configurations and escalation procedures. Vendor engagement is required when escalating support related issues. Key importance is focusing on uptime, availability and ensuring timely resolution in the event of failures. The incumbent will be required to perform data analysis on a performance monitoring tools and share the investigative output.
**Areas of responsibility may include but not limited**
- To ensure that all the IT monitoring products suites and infrastructure are maintained, focusing on uptime and serviceability
- Creating, maintaining and contributing of team processes and documentation, including gathering of monthly reports
- Creating of service and availability dashboards for System’s, Back Office and management
- Provide varying levels of visibility into the issues encountered within the environment, both real-time and over an extended period
- Create and maintain custom monitors, notifications and dashboards required by all relevant teams
- Focusing on the enhancements of core monitoring systems as well as configuring monitoring and maintaining of current systems
- Correlation of events or failures in order to ensure that only relevant issues are being identified and alerted upon
- Resolving incidents / requests / workflows assigned to the team within SLA’s
**Personal Attributes and Skills**
- Working with People
- Adhering to Principles and Values
- Planning & Organising
- Delivering Results and Meeting Customer Expectations
- Deciding and Initiating action
- Presenting and Communicating Information
- Adapting and Responding to Change
- Coping with Pressure and Overcoming setbacks
- Problem Solving
- Attention to detail
- Team player
**Education and Experience**
- Matric - Essential
- ITIL Foundation - Essential
- Post-secondary certifications or equivalent work experience within the IT field - Essential
- 3 Years IT Operations/Services experience with 2 years in a Performance Monitoring and Administration of an IT environment - Essential
- IT Diploma or Degree - Advantageous
- Unix or Linux Certification - Advantageous
- Microsoft Certification - Advantageous
- Experience working with below tools - Advantageous
- Dynatrace
- AWS
- SCOM
- App Dynamics
- Google Analytics
- Splunk
- Nagios
- Ansible
- CHEF
- Puppet
- VMware
- PowerBi
- SQL
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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